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ING Digital Transformation: What We Can Learn

There is a lot to learn from the ING digital transformation. In the banking sector, their transformation was one of the best.

And this is important because the banking scene is now changing fast. Gone are the days when retail banks can control their customers.

Today, customers now have the say in what service they need and want. Thus, there is now a clear power shift.




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With this in mind, ING did a very timely digital transformation (Dx). That is why digital banks like them are now getting traction.

So, what can we learn from ING? Let us take a closer look.

ING Digital Transformation

Listening is a Must

What did ING first do? Listen. They listened to both their over 400 million customers and over 50,000 employees.

Yes, they had over 200 innovators at that time. But they not only gathered ideas from them. They listened to everyone.

Why is this crucial? Listening and knowing the needs of both employees can customers is very helpful.

Knowing their needs can help you find useful solutions. This is what led to ING rolling out their services for small business owners. They let them get a loan in less than ten minutes.

Test Out New Waters

After listening to customers and employees, ING focused on finding solutions. So, testing out new waters is what they did with their Dx.

To drive this, they made a culture of test-and-learn. As a result, it helped them go where there are now.

Today, they are now one of the leading digital banks. This is because they stepped outside their walls. A trial-and-error proved to be effective.

So, go ahead and follow ING’s steps. Get outside your comfort zone. Find new ways to engage and serve customers.

One example of what they did was to partner up with gas stations. With this, they aimed to ease up payments.

Focus on the Target

One of ING’s best traits was the ability to focus. Once the target was locked, they were unshakeable.

So, they took a hybrid approach to reach this faster. How? By combining the best traits of:

  • agile
  • lean
  • start-up
  • design-thinking

Next, they made consistent changes all over their company. Meaning, they left no area behind.

Further, they trained their staff. They stressed to them the value of Dx. And helped them get the skills needed for a successful Dx.

Then, they laid out to them the goals they wanted to reach. As a result, they can help the company in its journey. A win-win situation, indeed.

So, to succeed, you will also need to be unshakable. Focus on reach your target. Then, make changes along the way if needed. But do not change the goal.

ING Digital Transformation: What Did You Learn?

So, what did you learn from ING’s Dx? What do you still need to do to boost your Dx efforts?

If you are stuck, you can get the help of WalkMe. They are today’s leading digital adoption platform. With them, you can feel confident your journey will succeed.

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Skills Digital Transformation Leaders Must Have

If you are one of the digital transformation leaders, you must learn to adapt to this ever-changing environment. Apply these necessary traits.

We now see business change worldwide thanks to digital transformation (DT). However, many leaders still delay on innovating. That is even they see the massive changes happening worldwide. Hence, they risk getting knocked out of this competitive business landscape if they won’t urgently apply DT.

Indeed, accepting change is crucial to remain competitive. However, it doesn’t simply end there. Agile digital transformation leaders take their company’s future very seriously. Furthermore, they are forward-thinkers that quickly adapt to business world changes. 




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In this article, we identified the skills all digital transformation leaders must possess. Moreover. these are must-haves if you want to survive in this competitive and ever-changing business landscape.

Digital Transformation Leaders Must Have Clear Purpose 

Do not change for the sake of just changing. That won’t bring you any good for your business. Hence, it must be clear why will you implement DT. You need a clear purpose to drive DT despite the typical resistant nature of humans.

Hence, you must always have the ability to answer the question ‘why”. Doing so will make it easier for you to have your whole organization on the same boat. Likewise, do not add technology for the sake of just adding. Thus, install digital technologies to remain competitive. 

Furthermore, invest in technology to make your employees more productive. Install technology to push your organization towards innovation.

Forward-Thinking

Running a business is a daily grind. It is tempting to get wrapped up in such a tiring environment. Moreover, you might expect to have the C-level executives or trusted advisors make futuristic decisions for you. Yet, a successful digital transformation leader always searches for new opportunities and always thinks ahead.

Widen your vision – think about what’s going to happen in the next years. Include looking for an opportunity in your daily tasks. As questions. Furthermore, let your employees innovate and experiment. Praise both those who succeeded and failed. That is because they both took risks. You need such a mindset in your organization. To sum, do not settle for ordinary.

Do Not Settle For Less 

There is a saying that goes, “if it ain’t broke, don’t fix it.” That is true on many occasions. Yet, what if something is working but not living to its fullest potential? You might need to dig a little deeper into your current business systems. Doing so might uncover issues that can’t be seen on the surface level.

Hence, effective digital transformation leaders look for issues on business systems. Doing so helps them mitigate the issue even before it escalates. Furthermore, making tough decisions is part of leaders’ lives in the company. Discuss the problem with your team members. This drives your team towards collaboration. Afterward, make the tough decision.

Furthermore, other team members must feel that you are approachable for concerns. This will help you know the factors that hold your business back. 

WalkMe helps digital transformation leaders make effective steps in the DT process. Moreover, WalkMe publishes engaging topics related to this digital era. Find out more on blog.walkme.com. 

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Learn From Digital Transformation GE Failure

General Electric (GE) had huge ambitions for its digital transformation (DT). Yet, it failed. Learn more about digital transformation GE. 

GE’s ambitions made waves on the business landscape. The company planned its DT for years. However, GE is currently having a bad reputation. That is clearly the contrary of their massive vision. Furthermore, the 100-plus-year-old industrial giant struggled financially in the past few months. That is because of the missed earnings. 

Moreover, GE’s new CEO John Flannery indicated that the company has a new set of priorities. This just means one thing – the DT efforts of General Electric failed. In this article, let’s dive deeper into digital transformation GE. Furthermore, let’s take a look at what went wrong with their process. 




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How Did Digital Transformation GE Begin 

The company’s DT efforts begun in 2013. GE intended to have Predix as their software platform for the industrial internet. Afterward, GE announced in a press release in 2014 that Predix enabled them to generate more than $1 billion in revenue.

Then, the industrial giant announced in 2014 that they will create a new business unit named GE Digital. CEO Bill Ruh will lead the said business unit. Ruh was the former VP of GE software prior to the creation of GE Digital.

Sounds great, right? It seemed so for the public eye. However, things weren’t really that great internally.

Behind the Curtain 

Let’s consider a few publicized efforts that didn’t match with the internal reality. 

The company created GE Software as an internal development shop. That is what’s in practice despite its massive goals. Also, GE has a series of business units. Some of these are GE Power (wind turbines) and GE Aviation (jet engines). Yet, this series of business units needs IT development. 

Hence, the company used the resources from GE Software and invested in on technology and IT of the other business units. The CEO and executives of those units decided on where to invest. Looking deeper, it is more like digital enablement and not DT. Thus, external customers didn’t generate revenue from GE software. It was from the billing of other GE business units.

Another factor is GE Digital offered help to outside industrial companies. The business unit started selling its services to help other companies on their DT journeys. Hence, GE Digital also became a consulting firm. Yet, reports reveal that GE received mixed ROI from these efforts.

Considering how big GE is, the factors mentioned above were simply inefficient to bring true DT. Indeed, GE Software and GE Digital enabled some huge improvements. However, there were no game-changing, multibillion-dollar innovations. The factors mentioned above only gave slight improvements. As result, GE gained only a slight edge in their niche.

What Can We Learn From Digital Transformation GE 

Digital transformation is not just installing technologies. It is about rethinking your current business model to suit today’s digital era.

General Electric focused on short-term growth than long-term objectives. That is not a smart move to make. Sadly, GE’s failure cost them huge amounts of money. 

WalkMe provides more interesting case studies. Furthermore, WalkMe covers a wide variety of topics that are very useful in the digital era. Check out WalkMe’s blog section at blog.walkme.com. 

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Asian Paints Digital Transformation: Reinvents Itself For Innovation

What do you know about Asian Paints digital transformation? And how did this paint manufacturing giant find success in its digital transformation journey? Read this post to find out more.

Asian Paints Digital Transformation

Asian Paints is the largest paint manufacturer in India. But in the early 2000s, they expanded their product portfolio to decorative coating. Later, vertical integration saw Asian Paints diversifying into chemical products. Then use them in the process of manufacturing paints.

Additionally, Asian Paints found its big act in B2C painting services. For instance, the company has its Ezycolour Consultancy for offering color and decor. As well as Vastu inspired solutions to its customers. Thus, it marked the company’s transition from being a product company to a services company.




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Yes, Asian Paints reinvents itself to meet the customer ends and discover core customer choices.

Changing Its Track

The reinvention code is hard to crack. But when your company is high on constant reinvention, it puts pressure on the life of the CIO. But Asian Paints’ executive leader is different. He’s ready and willing to steer the company into the digital era.

Besides, in Asian Paints’ environment, business and IT are always close like two coats of paint. Manish Choksi as the IT custodian facilitates corporate growth in the digital age. He also can respond to business demands.

Moreover, he communicates the value of technology in business terms. As well as championing IT’s cause to top executives.

A Passion To Push The Future

In 2008, Asian Paints adopted automated storage and retrieval systems. But at that time, the Indian manufacturing industry didn’t hear of any robotic warehousing. Thus, the company has no reference points.

But did that deter Asian paints? No, not one bit. So Asian Paintsadopted robotic warehousing and integrating it with ERP.

Additionally, measured risk-taking helped Asian Paints stay relevant. You cannot emphasize strongly how hard it is for an old company to stay agile. But, Asian paints demonstrates that it is possible to be agile.

Moreover, the company also decided to bust the paradigm. And the need to push the boundaries and shake up its operations keeps the company agile.

Using Digital Marketing To Transform Its Business

Asian Paints started an initiative in the 2000s. Later, it implemented an enterprise-wide ERP. as well as an Advanced Supply Chain Management System. Besides, the organization also linked sub-contractors and suppliers on a B2B portal. And finally, in 2013, it invested a CRM system.

The company also has another transformation in 2010. They centralized their order-taking process into a single corporate call center. Thus, it helps them to improve their operational efficiencies while sustaining growth.

Additionally, this encouraged retailers to place orders in the call center. And receive a more consistent service level.

New Service Strategy

Asian Paints in India now sell services instead of products. For instance, the company offers a painted wall instead of selling a can of paint.

Aside from that, selling services helps them ensure the proper application of their high-end products. And that further helps in the improvement of customer satisfaction.

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Learning From IBM Digital Transformation

What are the steps of IBM digital transformation? And what can we learn from their efforts?

IBM is one of the world’s top tech giants. And they let everyone in on their digital transformation or Dx secret.

What are their 7 steps to a successful Dx? Read on to know more.




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IBM Digital Transformation

IBM started more than a century ago in June 1911. And today, it’s known all over the world. Who does not know IBM, right?

How did they survive until these days? With a successful Dx. And they are still doing a lot more to be better.

Why? Because the tech industry is always changing in a rapid phase.

So, IBM shared their seven Dx strategy to success. What are these? And what can companies learn from these?

IBM Digital Transformation Strategy

Find your Platform

Finding the right platform is vital to all companies. This is the first step for a successful Dx as this will play a key role.

After, companies need to think of how they can change the core of their business. By making a platform that plays to their strength.

How so? This is one step-by-step example:

  • know first what your company does best
  • make a clear goal
  • build a platform around it
  • ensure the customer is the center of it

Then, make sure the platform is made of:

  • proprietary data
  • expertise
  • workflow

Build it on Data

Data is king when it comes to doing a Dx. That is why companies must know how to deal with data or else they will only waste its potential.

So, they need to focus on feeding their platform lots of vital data. Then, enrich these data to meet their needs like:

  • business needs
  • functions
  • workflows

Also, they need to have the right data governance so that they can optimize their big data.

Architect for Change

Companies need to have these in all areas of business:

  • scale
  • speed
  • flexibility

Also, they need to align their business architecture with the rising techs today. And it is vital to design this with the future in mind.

How would they like to see their company in 5 or 10 years from now?

Design Smart Workflows

For Dx, companies need to use both machine and human intellect. Also, it can help them in dealing with customers.

So, a great workflow is:

  • smart
  • automated
  • efficient

Get Agile

A successful Dx needs to have this three foundation:

So, companies need to make agile teams to share ideas.

Empower People

Of course, a Dx will not succeed without the company’s people. So, do not forget about them.

Upskill them to be digital people and help them grow to aid in your Dx.

Scale-Up Security

One of the issues of going digital is security. So, make sure you have strong security is vital.

With this, you can gain a lot more trust from your customers. So, to help in this area, AI is here.

So, what are you waiting for? Check your Dx if it is going the right way.

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Taking A Look At PwC Digital Transformation

How is the PwC digital transformation looking like these days? And what efforts are they doing to make their journey a success?

PwC is focusing on three areas in doing its digital transformation or Dx. Its business, clients, and communities.

So, how are their efforts paying off today? Read on to know more details.




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PwC Digital Transformation

The company is doing a lot of big Dx efforts without forgetting its talents. And this is a very good example for those who want to do a Dx.

Why so? Because PwC is getting a lot of perks in upskilling their talents. They are now becoming better and are now tech and analytics savvy.

Then, they are automating manual tasks with the help of AI and analytics. Also, looking for many other ways to use these in audits and their other services.

So, what are the other efforts they are doing in their Dx?

PwC Digital Transformation Efforts

Upskilling

As said, PwC did not forget about their talents when doing a Dx. So, their main focus is to upskill these talents that are crucial to the company’s success.

Thus, they invested a whopping total of $3 billion in its upskilling efforts. Like for the tools needed, training, and techs.

Also, the biggest part of this money is to upskill a total of 55,000 employees. With the focus on:

  • digital awareness
  • understanding data
  • analytics
  • visualization

What was the result? PwC saw great returns in:

  • Retention rate. It became higher for those who went through their digital accelerator program. It due to the company showing them they are vital and they are investing in them.
  • Productivity. Automating processes and AI saved a lot of their employee’s time. Thus, giving them more time to use in more crucial areas.
  • Growth. Automation does not mean fewer jobs. It only means more time for growth as their workers’ skillset widens.

Automation

As said, PwC is making full use of automation to ease up processes. And they use robotic process automation to:

  • scan invoices
  • input data
  • collect documents

Then, they make use of centralized workflow tools. This is to organize their work phases from audit discovery, planning, to performing.

Also, PwC has a platform that they call Cash.ai. This looks out for their treasury to boost cash flow. Then, find any problems early on.

Digital Assistants

With the help of a third-party, PwC made an internal digital assistant called Astro.

The role of this is to help their employees with back-office tasks. And also aid them with the company’s over 1,600 systems.

Then, employees can reach Astro via talk, text, or touch. Helping employees in:

  • checking email
  • checking calendar
  • finding employee ID
  • checking employee benefits
  • other tasks

But that is not all. Astro sends them smart notifications on metrics, coaching, and more. Thus, making PwC employees’ tasks a lot easier and saves them a lot of time.

So what can we learn from PwC?

Never forget about the value of employees. Easing up their workload means better productivity. Meaning, happier customers. Do you agree?

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Digital Transformation Consulting Firms To Find

What are the things to look at in some digital transformation consulting firms? And how can you find the right firm for your company?

Lots of companies are wanting to do a digital transformation or Dx. So, a lot of them are now looking to get the help of Dx consulting firms.

But many find it hard to find the right one. If you are one of them, how can you find the right firm for your needs?




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In this article, we will see what you need to look out for when looking for these firms. So, read on to know more.

Digital Transformation Consulting Firms To Find

Be Careful with the Big Ones

It is easy to get carried away with the reputation of some big-name Dx firms have. And this is most true for bigger companies like banks, telcos, and more.

They may want to change themselves to be more digital. But there is a great irony in getting a big Dx firm. They are not that digital themselves.

Then, they make use of old systems and ways to do Dx. But numbers don’t lie. As per one survey, 99% of the time these firms can’t give their clients that much help.

Many companies may feel a sense of security these big-names offers. But you should not be blinded by this false sense of security.

Make Sure Consultants Have Real-Life Experiences

True, a Dx needs a great idea to be successful. But what good is a great idea if your Dx consultant can’t bring it to life?

So, you must check the consultant the firm will bring to you. They need to have real-life experiences to make your payment worth it.

Ask for a Solid Plan

After making sure a consultant has the right experience, ask for a solid approach. This needs to solve all issues in your company.

Then, don’t believe those who are saying that you can work things out as you go along. The real experts have their way to work out any issues. One that is solid and proves to be great.

Ask for Content and Case Studies

Before hiring them, be sure to check their website first. Find a firm that has its research content.

So, this can be anything from blog articles to podcasts, video tutorials, and more.

Then, you can ask them for a case study that succeeded. And that has proof from their client.

Be Careful with Daily Fees

If a firm offers you a daily rate, forget about them. Having a daily rate means the firm has no idea when the project will end.

Meaning, they do not know when and how long can they install new techs and systems. And that is not right.

So, find a firm that has the right package and pricing for you. Look for those who can give you a set schedule and that can give the result on time.

With all these, you can make sure your Dx journey will be a success. So, go ahead and find the right firm for you.

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What Is Digital Transformation Consulting?

What is digital transformation consulting? And how do these consultants help companies face the challenges in doing any changes?

Doing a digital transformation or Dx may sound hard for companies. Thus, there has been a rise in many Dx consulting services.

But what is it? And why is a Dx consulting vital today?




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Read on to know more.

What is Digital Transformation Consulting?

Dx consulting is a service that aids companies to make a Dx plan. Then, taking the right steps in line with the plan to make the journey a success.

Of course, that is with the help of the right digital techs.

Also, digital transformation consultants or DTC analyzes their clients’:

  • tech infrastructure
  • processes
  • people
  • company

Then, they make a plan to better their clients’ short-term performance. And of course, make sure they have long-term growth.

Further, they help their clients in these areas:

  • making a Dx plan and roadmap, ensure high ROI
  • making use of new digital techs to lessen manual work.
  • building digital products to let companies reach new markets.
  • list needed changes to people and processes.

But why is having a DTC vital today?

Why is Digital Transformation Consulting Vital?

In today’s modern era, the world now relies so much on digital techs. That is why competition is getting harder and harder. Right?

So, companies now need to do a Dx to keep up. But not everyone can do it. Many do not have the right skills, team, or awareness when it comes to Dx.

That is why the failure rate of companies doing Dx is at a very high 70%. And one of the biggest reasons for this is employee resistance.

But this is where a DTC comes in. It helps companies have the right knowledge and skills for their Dx. Also, it makes sure they have the right plan to lessen the risk of failure.

Thus, companies getting the help of the right DTC raises their chances of winning the Dx game.

How to Find the Right One?

As they say, there is no one-size-fits-all in Dx. So, companies also need to make sure they have the right DTC for their needs.

Not all DTCs focus on one thing. For example, a company may want to raise its sales. Of course, they will not seek the help of a DTC that focuses on back-office automation.

So, how can companies find the right DTC for them? Here is a list that can help them:

  • Have the relevant expertise for what they need. Analyze the DTC’s past projects. See if they have the right technical, process, and industry expertise.
  • See if the individual consultant from the DTC has the needed expertise.
  • Find the one that can assess the right tech to use. They need to be fair and not biased toward their solutions.

Then, when companies can find the right one fit for them, it is vital to note one thing. They need to trust the process and follow the plan to ensure success in their Dx journey.

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Digital Transformation Consulting Services

Who are the leading digital transformation consulting services these days? And how do they help their clients succeed in their journey?

Doing a digital transformation or Dx can be hard to do the first time. Companies may feel like they are carrying a heavy load by doing it alone.

So, to aid in this, there is now the rise of many Dx consulting services. These companies aim to help other companies in their Dx.




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Big or small, lots of companies today can make use of these services. It can help them in making the right plan for their journey and take the right steps.

So, who are these leading Dx companies? Let us dig deeper into this article.

Leading Digital Transformation Consulting Services

Acquis Consulting Group

Acquis is a leader when it comes to Dx. They help clients in using digital techs that better their customer experience.

Also, to help their clients to better their operations, they combine these efforts:

  • tech knowledge
  • strategic decision-making
  • integration expertise
  • management consulting services

Thus, they stress having both new techs and best practices. To help their clients to manage their customers better.

Concentre

Concentre is a boutique tech and management consulting firm. They focus on making use of both:

  • management consulting experience
  • technology

And they aim to help get big results for lots of world-class clients. From many Fortune 500 companies to lots of mid-market firms.

Also, they boast a lot of skilled staff that helps SMEs build best practices. Then, solve their clients’ hardest business and tech problems.

Asentech

Asentech is already in the Dx field for over ten years. They focus on helping HCPs and patients to raise better results.

Then, the services they offer are:

  • social media research
  • analytics enablement
  • omnichannel analytics
  • campaign making
  • making enterprise apps
  • AR/VR
  • voice apps

Also, as one of the leading Dx companies, they have worked with lots of Fortune 100 companies.

TTC

TTC is a company that focuses on helping lots of enterprises in their Dx. They aim to help them have a new edge over their rivals. By making quality software at scale.

So, they make use of both software tools and techs with the best expertise. They are very good at services like:

  • Agile Testing
  • DevOps Testing
  • DevOps Dojo
  • Robotic Process Automation
  • Software Testing

Also, TTC has one very nice service. It’s called TTC Academy. This is their training division that helps companies to upskill their employees.

Thus, making their Dx having a very high chance of success due to training employees. This is vital, but lots of companies do not think about it.

Digital Transformation Consulting Services

So, these are four of the leading Dx consulting services. But there are lots more out there.

Today, these companies are now vital in helping big or small companies. Because lots are now seeing that doing Dx is crucial for survival.

But not all can do the journey alone. Thus, these companies are now one of the key players for Dx to soar high.

Which company do you think is also leading in the field?

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Top Digital Transformation Companies Today

The top digital transformation companies today are rising above others. They are also changing the way others do their journey. How?

Today, more and more companies are seeing the value of doing digital transformation or Dx. That is why its market is growing day by day.

In fact, experts see Dx rise its CAGR by 22.7% from 2019 to 2025. So, it means it may rise to $3.2 billion.




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Thus, who are these top players when it comes to Dx? And how do they help companies of any size in their journey?

Top Digital Transformation Companies Today

Google

Of course, we can’t talk about the top Dx companies without talking about Google. The Internet giant is one of the leaders in many internet-based services and products.

Also, the company itself and its subsidiaries focus on Dx today. These are what they offer:

  • search engines
  • cloud computing
  • online advertising technologies
  • computer hardware
  • computer software

All these above are vital for a successful Dx.

Cisco Systems

Cisco Systems is another top player. They design and make lots of techs that power the internet.

Also, they are always working to give their customers safe and smart platforms. Their four key areas are:

  • Infrastructure Platform
  • Services
  • Application
  • Security

Thus, these are what Cisco focuses on to make sure they aid their customers in their Dx.

IBM Corp.

IBM is another tech giant and a computer solutions company. They offer app and tech consulting, digital workplace, cloud, network services, and more.

Also, their five key areas are:

  • Global Business Services
  • Global Business Systems
  • Cognitive Solutions
  • Technology Services & Cloud Platforms
  • Global Financing

Thus, IBM aids companies to deal with both their clients and employees better. Making sure that their journey will help everyone.

KPI Digital

KPI Digital offers its clients:

Also, they aid them in bettering their decision-making and grow ROI.

Further, they have experts that know lots of things about data and transform it into:

  • information
  • insight
  • action

This is so that they get an edge over their rivals. A good thing for clients. But that is not all. They also offer strategies and solutions.

To ensure that get corporate order and make their customers happy.

Elemica

Elemica focuses on giving services to manufacturers. And it is the leading company in the field. They aid clients to:

  • connect
  • automate
  • give visibility to supply chains

Also, they have a wide reach worldwide, like:

  • leading manufacturers
  • direct material suppliers
  • logistics service providers
  • end customers who they buy and sell with

Thus, making this a very helpful Dx solution. It eases their clients’ processes.

Top Digital Transformation Companies

So far, this is what we can only list today. But there are lots and lots of top Dx companies out there. And a lot of them help in the rise and success of the Dx journey of many companies.

Thus, what can we see in the Dx scene in the future? And how will other players make their move? We can only wait and see in the coming years.