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Digital adoption Digital Transformation in Industries

Microsoft Digital Transformation: Effects Of AI On In-House Operations

The Microsoft digital transformation shares what AI is doing to innovate in-house operations. In fact, almost 80% of retailers are planning to deploy AI in 2021. 

  • What is AI? 
  • How can AI change the way retailers deliver better services in stores? 
  • What are the ways that AI changes the way in-store operations operate? 

What Is AI?

AI or artificial intelligence– this refers to the ability of computer robots to process tasks that are commonly done by intelligent beings.

What are these tasks usually concerned with?




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Usually, these are tasks or processes that involve “reasoning, the discovery of meaning, generalization, and even learning from past experiences”.

So these are tasks that humans are capable of. But because of today’s technological advancements, robots can do the same too. In fact, robots can operate more efficiently with tasks on the program. Thus deliver more accurate results in a short span of time, or even real-time.

How Can AI Change The Way Retailers Deliver Better Services In Stores? 

Now, concerning retail stores, how can AI be deployed to deliver better in-store operations?

The Microsoft digital transformation states how this can be done.

For example, AI can deliver better customer services while minimizing operational costs. 

How?

That is by means of deploying artificial intelligence (AI) into its operations.

In addition, AI can also be used in the cloud. Processing big volumes of data, for instance. This mostly beneficial in delivering web product recommendations. Not to mention boosting the demand forecasting.

Not only that, but AI can also be used in running AI algorithms. This results in a better analysis of data. Moreover, better analytics will then result in better data-driven decisions.

This is the reason why as considered at the outset, almost 80% of retailers are now considering AI in 2021.

According to Microsoft, there are ways in which AI is changing the way retailers deliver in-house operations. Also, these ways are what Neal Analytics, Consumption Information Real Time (CIRT), and Ombori are using AI in innovating in-store operations.

Microsoft Digital Transformation: How AI Transforms In-Store Operations

Below are ways in which AI is transforming the retail market today.

Ensuring Product Availability On Shelves

Product availability is crucial. It can either lead customers to have recurring purchases in-store or not. So if they constantly find your store empty, and have unavailable items, they will likely turn to other stores around.

Neal Analytics makes use of a solution called StockView. StockView works as an HD video stream from IP cameras.

These cameras can detect empty shelves in real-time. Then it can send alerts to employees that some shelf sections are empty. Moreover, it can also analyze stockout trends. So it can better help the inventory planning in stores.

Lessening In-Store Equipment Costs

Ai through machine learning can also help predictive maintenance programs. More specifically in retail equipment. By doing so, it can lessen expenses while improving efficiency.

For example, the CIRT, a Microsoft Strategic Partner, discovered a method to monitor equipment by connecting it to the cloud. It monitored more than 10,000 coolers in restaurants, taverns, and bars all around South Africa in 2020.

 It then connects each cooler on the Azure cloud. As a result, tracking is boosted. Through SAB enabling, it also reduces the number of lost coolers each year by up to 10%.

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Digital adoption Digital Adoption Expert Digital Transformation

McKinsey Digital Transformation: How Bots & Humans Can Work Together

The McKinsey digital transformation stresses the need for humans to be cooperating well with bots. 

Bots are helpful and innovative by nature. But how can humans deliver better Bots performance?

The Bot Dilemma

Instances are, Bots are ‘falling short of their potential’. Various factors contribute to Bots inefficiency. Maintenance needs and the complexity of implementation, for instance.




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But could there be ways that humans can help? 

McKinsey Digital Transformation: Ways Humans Can Work Together With Bots

Consider the following ways that the Mckinsey digital transformation advises.

1. Building The Right Team With The Right People

Do you know how RPA can deliver results as early as in a few weeks?

This is highly possible through a ‘right implementation’. RPA can deliver better process quality while reducing costs up to 80%. But these results can only be possible with the right RPA implementation.

How?

With the right set of expertise built on teams.

Leaders should have realistic expectations.

Good RPA leaders know how to reasonably set expectations with RPA. Otherwise, teams can experience difficulties in handling resources. Team members may also lose heart out of unmet expectations. Targeting ROIs, for instance.

Thus, leaders need to gain a deep understanding of technology. As a result, they can then see the difference between quick wins and full-scale implementations.

Besides, being reasonable can also help the team kept motivated. Besides, this can influence how the allocating of resources goes accordingly.

Teams should be aware of the Bots maintenance.

Bots are usually inefficient due to the lack of maintenance. This is because companies usually rely on third-parties for quick Bots development.

However, although third-parties can indeed manage the bots accordingly. But, on-premises maintenance is also crucial. For example, crucial maintenance and upgrades.

So there should be experts in the team that should be aware enough about this. These may include knowledge about the original code, process design, or assumptions. These factors are especially crucial for the Bot to function accurately.

Why is this important?

Because negligence in this regard often leads to more time spent on maintenance. Thus reducing the expected benefits of RPA for the business transformation.

2. Good Governance Is The Key

Although Bots are indeed designed to be flexible and easy to use. But users should not undermine its limitations too. Because this misunderstanding usually leads to misuse of Bots. 

This is why it is vital to employ good governance of Bots. Good governance should clearly state the do’s and dont’s of using Bots.

Set Clear RPA Ownership

Why is RPA ownership important?

Because usually, departments may have misunderstandings of the Bots usage. The question lingers, “who owns the Bot?”.

Automation teams may claim it is theirs. While the business may also claim that it is theirs. 

But with clear governance, Bots ownership can be explicit and transparent. Thus avoid unnecessary delays and bot underperformance.

In line with this, some factors should be considered.

For example:

  • Process complexity
  • Implementation
  • Overall business impact
  • Maintenance 
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Digital adoption Digital Transformation

Where To Download A Digital Transformation Icon?

Where can you download the digital transformation icon? See the following list of websites that you can turn to.

Digital Transformation Icon- Sites You Can Download From

Here are the websites where you can download a digital transformation icon.

Shutterstock

Shutterstock offers DX icon stock images in HD. but it also has royalty-free stock images that amount to millions. This includes illustrations, vectors, and photos.




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You can visit their website at www.shutterstock.com.

Vectorstock

If you are looking for royalty-free digital transformation icons, Vectorstock has it for you. It contains the best selections of vector art, stock illustrations, and graphics too. Also, you can choose from more than 2,300 free to download images.

You can visit their website at www.vectorstock.com.

Flat Icon

Another free site for these DX icons can be found at Flat Icon. not to mention that these free images and icons are available for download in different file formats. SVG, PSD, EPS, and PNG files, to name a few. In terms of usage, you can use these images either for personal and commercial purposes.

You can visit their website at www.flaticon.com.

Icons8

Icons8 is another free site for DX icon downloads. This site also offers downloads in both PNG and SVG, PNG, and PDF file formats. In addition, these images can either be used in mobile, web, and graphics design projects.

You can visit their website at www.icons8.com

Icon Finder

The Icon Finder offers almost 400 digital transformation icons. Moreover, these files are available in both PNG and SVG file formats. These images are also suitable for any use. Web design, presentations, and mobile apps, to name a few. 

You can visit their website at www.iconfinder.com

The Noun Project 

If you are looking for unlimited royalty-free icons, then The Noun Project is perfect for you. In addition, these files can also be acquired in both PNG and SVG file formats.

You can visit their website at www.thenounproject.com

Deposit Photos 

Another home of royalty-free icons is the Deposit Photos site. It has the best photography agency with reasonable prices. Also, the site is home to millions of high-quality royalty-free icons.

You can visit their website at www.depositphotos.com.

FreePik

FreePik has free vectors and stock photos in a high-quality format. The digital transformation icon section can be used for commercial use. In addition, they offer more than 500 vectors, stock photos, and PSD files.

You can visit their website at www.freepik.com

Vecteezy

Lastly, you can also opt for Vecteezy. Although it has a limited album of choices, it can serve you with almost 150 free downloadable DX icons. You can choose from these vectors for free.

You can visit their website at www.vecteezy.com

What Is Digital Transformation?

Digital transformation is the strategic application of technology for improving business processes, operations, and culture. Applying DX is highly crucial today. For instance, in meeting increasing market demands. It is also vital in maintaining market competency in the business landscape.

 

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Digital Adoption Manager Digital Transformation

Digital Transformation PDF: What Are Your Goals Of Transformation?

Learn more about digital transformation pdf. 

Digital Transformation PDF: Why Consider Transformation Goals

Digital transformation is an ultimate buzzword in today’s business landscape. More and more companies are eyeing better opportunities through digital adoption. As a result, better businesses are in the making. Also, streamlining customer experience is also experienced by many.

As promising as digital transformation is, as crucial as strategic implementation is also.




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“Digital transformation is more than just technology adoption.”

How many times have you heard of that?

That is a basic fact of DX. It makes sense, of course.

But, what is the bottom line?

The strategy is important for driving a real digital transformation.

However, building strategies should not be enough without explicit objectives. So it is fitting to ask and consider: what are your transformation goals upon embarking through DX?

In turn, these goals or objectives can then serve as your motivating factors in building your strategies. 

So what are the winning digital transformation goals that you can consider?

In this post, we will be listing 4 of them. At the end of this article, you must be able to set a clear definition of objectives. Thus, deliver a better percentage of DX success.

4 Transformation Goals That You Should Consider (Before Any DX Initiative)

Here are 4 transformation goals that you should be considering. But you should also take note that these goals should be put into consideration before, and not during or after DX initiatives.

Although it is highly possible you will unlock more goals along the way. But being clear in the very first place is highly helpful and advantageous. 

1. Boost Customer Experience

Customer experience tops among digital transformation reasons. 

Why?

Because driving customer experience is crucial in a thriving business. Meeting customer’s needs means meeting the business mission. It does more than just increasing revenues. Because improving customer experience also builds a strong rapport with them. So you are more likely to forge loyal relationships with them.

So in any DX initiative, ensure to consider customer experience upon decisions.

2. Develop Agility

Agility is one of today’s essential business competitive factors. It is taking the business world by storm. This is because the business landscape is an ever-changing and never-constant feature. So how the business reacts to unprecedented events should greatly matter.

Thus any DX initiative should reflect agility. Or in another sense, agility should be a goal when choosing technology deployments. 

3. Reduce and Minimize Costs While Increasing Revenues

True, adding, modifying, or upgrading technology may mean more investment costs. But, these investments will surely deliver their ROI in time.

Technology can not only upgrade your business operations in nature. But it can also dramatically reduce costs in so many ways. Replacing human labor with digitized tools, for instance.

Thus upon deciding which technology to deploy, clear ROI objectives should be considered.

4. Improve Employee’s Productivity

Employee productivity can make or break a business. DX can raise more than 120% more productivity, as a Forrester analyst states.

This is one of the reasons why DX should be an overall culture change. Employees should be aware to gain their support. This can better help them adapt to change and foster success.

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Digital adoption Digital Transformation

Digital Transformation Gartner: Customer Experience (CX) Mistakes

What can we learn from the digital transformation Gartner? Here we will outline what Gartner teaches about the three common customer experience mistakes. 

By the end of this article, you will learn how to deliver a better customer experience. Thus, avoid the pitfalls that will lead to failures. Waste of investments, losing efforts and resources, for example.

The Digital Transformation Core: Customer Experience (CX)

This is a common and general fact: customer experience is a must in motivating digital transformation.




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We know that. Businesses do.

But, how do businesses today meet the needs of true customer experience?

Today, more and more companies are adapting the CS concept. But sadly, not everybody grasps the very core of it.

For instance, the CX concept should influence an enterprise-wide customer-centric culture, as Gartner puts it. As a result, customer satisfaction is more met. It then results in loyalty and advocacy to the business.

As important as it is, is as important it should be emphasized.

So how can you make sure you are driving your CX’s full potential? Otherwise, you may be limiting it by any means.

Let us then consider and learn from Gartner. In their blog, they list 3 major components of a successful CX.

Digital Transformation Gartner: Driving Winning CX In 3 Steps

Here are three major steps in winning customer experience (CX).

1. Know What You Need

To be strategic, first things first, you should be clear with your objectives. This involves your major whys of launching a CX program.

In line with this, you can consider:

  • Customer satisfaction
  • Loyalty
  • Advocacy
  • Earning customer’s trust

For example:

A CX project successfully reduces operational costs. But the thing is, it compromises the customer factor. 

Isn’t that a good result?

Yes, it is, in line with the business aspect. But, in reality, it fails the very core of the CX project. That is customer relationships.

Today, there are growing efficient companies but with weakening customer relationships. This results in a poor reputation.

How can you avoid such pitfall?

You can avoid this by setting the right goal. A customer-centric goal. Thus, it should deliver what customers need, want, and value.

2. Know The Direction

Secondly, you should know the hows of achieving your goal.

What does it mean?

An ultimate CX project should start with the customers. After all, who is this initiative all about?

Yet, most CX initiatives today start with the executives. Consultancies and agencies, for instance. 

How can you avoid such pitfall?

Avoid the wrong notion of settling with assumptions: You know what the customers need because you think so. You believe it is what delivers value because leaders believe so.

These are not in line with the customer-centric principle. Thus, do otherwise. Start with the customers.

3. Drive It Right

How can you drive it right without the proper and enough resources?

Sadly, many companies do. They ought to raise customer-centric encouragements but without clear resources for doing so.

How can you avoid such pitfall?

Executives should equip their employees with the right CX tools. Of course, this should include enough funding and management. Gather customer insights as accurately as possible, for instance. Perhaps make use of the latest tools that can help you do so.

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Digital adoption Digital Transformation

Digital Transformation Strategy PDF: How To Boost Your Strategy

Learn from this list of digital transformation strategy PDF. This post will outline the best strategies for achieving a winning digital transformation strategy.

Digital Transformation Strategy PDF: Boosting Strategies

Consider the following ways of boosting your digital transformation strategy.

1. Make use of today’s digital technologies

Bring your business closer to people.




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How? 

One way of doing so is making use of today’s digital technologies that will help you do so. This way, you can attract the right customers. These ways should help your target customers engage in your digital space.

With what results?

By doing so, you are doing more than just revamping your business methods. Because adaptation should also improve your business efficiency. In addition, it can also help you build your business value.

How can you do so?

Consider the following tips that can help you.
  • Project management tools– these tools can equip your teams for more achievements. Besides, it can help them boost their productivity. This way, time and resources are better allocated. For instance, you can use known PM tools like Trello, Wrike, and Asana.
  • Time tracking tools– these tools can help your workers assess their productivity. In the same way, you can keep track of theirs also. Therefore, it can help them improve their performance. There is a good variety of time tracking tools available in the market. For example, there are TimeCamp, Toogl, Tick, and HubStaff.
  • Social media management tools- content creation is easier done with the help of these tools. Moreover, you can even schedule them in advance. This allows smart marketing. Perhaps you can check out Hubspot’s Social Tool, Hootsuite, Buffer, and Sprout Social.

2. Ensure Cybersecurity

Especially in the wake of the pandemic, cybersecurity has been a buzzword.

Today, security is learned to be more than just a could-have, but a must-have. Because sadly, still, companies take security for granted. They know it is important. But mostly is not considered as a priority.

However, for a truly successful DX, prioritize security. The cloud may be promising and vast in opportunities. But hackers and malicious actors are too. 

Of course, you surely don’t want to disrupt your initiatives by the negligence of it.

So what can you do?

Consider the following tips that can help you.
  • Regularly change passwords– this may sound so basic but it works. This practice should also be part of an enterprise-wide culture. So make sure to teach all employees to do so. Make it a part of your InfoSec Policy to stress its importance.
  • Equip all networks with VPNs- virtual private networks can help you protect your networks. This is especially beneficial when your employees connect through public connections (Wi-Fi)
  • Install Google Chrome’s Ad Blocker- this is a cheap yet secured cybersecurity feature of your browsers. This enhances your protection while using the internet. For instance, it can significantly minimize the number of bugs that can infiltrate your systems.
  • Use two-factor authentication on e-mail accounts- e-mail phishing is ever rampant and is consistent. So using 2FA systems can help boost your security. Perhaps you can use Google Authenticator and Authy.
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Digital adoption Digital Transformation

Digital Transformation Strategy PPT: 7 Reasons Why You Need One

What can you learn from this digital transformation strategy PPT? In this post, learn the reasons why you need to develop one.

The Imperative Of Digital Transformation

As years and technology advance in maturity, the imperative for businesses in DX goes proportion. For the business’ side, it opens more opportunities. May it be on its marketing, production, and overall efficiency. On the other hand, DX also brings more satisfaction to the customer’s end. 

However, developing digital transformation towards success is never an easy one. Yet, it is possible enough through strategies.




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Strategy?

Yes. 

Aside from technology, the strategy is another success factor of a DX initiative. 

But to help you get the imperative of it, we will be listing 7 reasons why. 

Digital Transformation Strategy PPT: 7 Reasons Why You Need One

1. Have Direction

Where are you heading?

This question should be answered if you consider having a digital transformation strategy. In other words, a well-defined strategy can help you define your destination.

What does it include?

A digital marketing strategy will outline how you will achieve your end goals. Although DX should be a here-to-stay initiative, being strategic helps you see achievements. This can further help you stay motivated. 

At least you know you’re heading in the right direction. Otherwise, you are wasting.

2. To Help You Know Your Target Market Well

Developing a digital transformation strategy includes deep research of the target market. Aside from it can help you become more strategic. But it can help you get to the core of real CX delivery.

By doing so, you can easily adapt to your target market’s needs.

3. Gain Competitive Advantage

Without a clear strategy, your competitors can easily get ahead of you. This is why it is very important to be as transparent as possible.

4. To Have Value On The Cloud

Strategy can help you develop better digital marketing, for instance. It can raise your competency value in the cloud. This is because your content in posts matters. It can either make or break your customer’s attention. So to achieve value, make sure to have a strategy in digital marketing.

5. Know Your Online Market

Your strategy should well include more than the volumes of user visits. But it should help you to truly get to know your customers. Perhaps you can make use of some website user feedback tools. This can help you see your weak points and settle accordingly.

5. Set Finances Clear

Being strategic also includes a clear set of funds. You can not just spend when you think you should spend. So developing strategies can help you reach your goals with enough budget.

7. Avoid Redundancy Of Efforts

Suppose you have enough funds, but what happens if you miss the strategy? You will be wasting another important factor. That is resources and efforts. 

This happens since you are not clear where you are heading. So it will lead you into recurring efforts. Which is ultimately wasteful and unproductive.

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Digital adoption Digital Transformation

What Does Digital Transformation Mean For Small Businesses?

What does digital transformation mean for small businesses?

DX In Every Industry

Digital transformation or DX is the application of digital technologies to create or modify business processes. It then influences the way a company behaves, and how it delivers customer service.

Thus, DX is vital. It helps businesses meet the changing business landscape. For instance, it can help them stay competitive with their competitors’ games.




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However, some might think that DX can only be applied to Fortune 500 companies. There is the wrong notion of having DX as a luxury, instead of a necessity.

But, really?

The truth is, everyone needs to adapt. Otherwise, they may fall into obsolescence. No matter how stable their business is today.

In fact, digital transformation is even more important for small businesses. 

The Inspiring Netflix Story

Consider Netflix. 

Netflix first started as a mail-order service. It then turned into being a brick-and-mortar video rental. But now, where is Netflix?

Netflix is now America’s “over-the-top content platform and production company”.

This is made possible because of their adaption to digital innovations. Then allowing them to have wide-scale streaming now reaching across the globe. 

Besides, adapting digital helped Netflix get to know more about their market. For instance, they have gained deeper insights into their user’s viewing habits and preferences.

Today, Netflix is growing through data. This influences design, implementation, and features that they offer.

So what is the point?

Digital transformation can help SMB’s see opportunities on a wider scale. DX can also help them broaden their horizon in the digital era. Thus, help them make more informed decisions that can help them leverage business and thrive.

How Can Small Businesses Start Digital Transformation?

Basically, there are three major areas where DX can begin. 

Namely:

  • Marketing
  • Sales
  • Customer service

Let us see more in each of these areas.

1. Marketing

Since the global pandemic, marketers now see more relevance of digital marketing in making a business thrive amidst the pandemic. Although digital marketing has been around for years but is declining. But the pandemic increases the surge of its demand.

Why is digital marketing effective?

  • More targeted
  • Cost-effective
  • Better efficiency
  • Easily measurable

So how can small businesses adapt?

Consider the following tips where you can start:
  • Create your website
  • Plan your contents or posts
  • Be visible as possible in search
  • Market your social media presence
  • Make use of paid search and paid social
  • Automate chat responses
  • Create videos
  • Lead nurturing campaigns

2. Sales

The pandemic causes barriers in on-premises sales. So how can SMB’s adapt?

Perhaps you can include video snippets in your emails or newsletters. Yes. Why not turn written content into video content?

Besides, a lot of benefits from AI tools. Highly interactive CRM tools like HubSpot’s Sales Hub. It can help SMBs make sales rep more efficient. Not to mention how it can also help you tailor CX accordingly through analytics.

3. Customer Service

Lastly, DX should never be complete without customer service.

So what can SMBs do?

Perhaps is to equip their customer service reps with the latest tools. For instance, you can target your marketing budget.

Another is to wittingly show your customers why they need you through stories. You can do so through your websites and social media profiles. For example, you can showcase how others benefit from your products and services. This will likely lead them into you.

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Digital Transformation

Digital Transformation Marketing

What is digital transformation marketing? How does transforming help your marketing team?

Many have now heard about digital transformation. Or some may call as Dx. But most only see it as adopting digital systems all over a company.

Yet, only a few understand its specifics. For one, it can help various parts of a company. Like HR, accounting, marketing, and more.




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But we will only be talking about one of these departments. So, what can Dx do for the marketing teams? Read on to know more.

Digital Transformation Marketing

Dx in marketing is different from Dx in other departments. For example, Dx in HR means:

  • automating processes
  • digitizing employee records
  • using techs to track productivity

In accounting, Dx means shifting from paper to electronic:

  •  contracts
  • invoices
  • data collection
  • reporting

But in marketing, Dx means:

  • proper usage of digital channels
  • gaining deeper insights
  • improving customer journey

But what does this mean?

Digital Transformation Marketing: Helping Your Team

Refines Digital Channels

The first thing you need to do in a Dx is to assess your marketing tools. With this, you can then move to refine your digital channels.

So, take a closer look at your:

  • website
  • social media accounts
  • automation tools
  • analytics platforms
  • customer database

Then, ask yourself how you can make better use of these. Find other options you can use.

If you do, you can better fill the needs of your company. Thus, leading to its success. We all want that, right?

Breaks Silos

After refining your digital channels, you need to make sure they are all talking to each other. Meaning, you need to ensure they all work together well.

So, keeping silos will lead you to miss out on the bigger picture. But doing Dx can help you ensure you break these silos.

Gone are the days when you need to log in to five different accounts. Then, having to track the customer journey one by one.

Today, you can now use a customer data platform (CDP). This can help you connect all your accounts. Thus, giving you an overview of the whole customer journey.

Thus, breaking all silos that are still present.

Optimize Customer Journey

If you have a holistic view of the customer journey, then you can optimize it better. The insights you got from breaking silos can help you make a better strategy.

Then, it is easier for you to spot the weak spots. So that you can work on it and find solutions. Thus, making the customer journey easier.

The best part is, you can also give a more personalized experience. Meaning you can now entice more leads and customers.

This approach can be very helpful. As it can lead to more sales in the long run.

Last Words

This is what Dx means in marketing. But you must remember, today’s peak will not be enough tomorrow. Meaning, what works today may not work tomorrow.

So, you need to be always on your toes and ready to adapt to changes. To help you with your journey, WalkMe is here. They are the leading digital adoption platform today.

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Digital Transformation Digital Transformation Company

ING Digital Transformation: What We Can Learn

There is a lot to learn from the ING digital transformation. In the banking sector, their transformation was one of the best.

And this is important because the banking scene is now changing fast. Gone are the days when retail banks can control their customers.

Today, customers now have the say in what service they need and want. Thus, there is now a clear power shift.




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With this in mind, ING did a very timely digital transformation (Dx). That is why digital banks like them are now getting traction.

So, what can we learn from ING? Let us take a closer look.

ING Digital Transformation

Listening is a Must

What did ING first do? Listen. They listened to both their over 400 million customers and over 50,000 employees.

Yes, they had over 200 innovators at that time. But they not only gathered ideas from them. They listened to everyone.

Why is this crucial? Listening and knowing the needs of both employees can customers is very helpful.

Knowing their needs can help you find useful solutions. This is what led to ING rolling out their services for small business owners. They let them get a loan in less than ten minutes.

Test Out New Waters

After listening to customers and employees, ING focused on finding solutions. So, testing out new waters is what they did with their Dx.

To drive this, they made a culture of test-and-learn. As a result, it helped them go where there are now.

Today, they are now one of the leading digital banks. This is because they stepped outside their walls. A trial-and-error proved to be effective.

So, go ahead and follow ING’s steps. Get outside your comfort zone. Find new ways to engage and serve customers.

One example of what they did was to partner up with gas stations. With this, they aimed to ease up payments.

Focus on the Target

One of ING’s best traits was the ability to focus. Once the target was locked, they were unshakeable.

So, they took a hybrid approach to reach this faster. How? By combining the best traits of:

  • agile
  • lean
  • start-up
  • design-thinking

Next, they made consistent changes all over their company. Meaning, they left no area behind.

Further, they trained their staff. They stressed to them the value of Dx. And helped them get the skills needed for a successful Dx.

Then, they laid out to them the goals they wanted to reach. As a result, they can help the company in its journey. A win-win situation, indeed.

So, to succeed, you will also need to be unshakable. Focus on reach your target. Then, make changes along the way if needed. But do not change the goal.

ING Digital Transformation: What Did You Learn?

So, what did you learn from ING’s Dx? What do you still need to do to boost your Dx efforts?

If you are stuck, you can get the help of WalkMe. They are today’s leading digital adoption platform. With them, you can feel confident your journey will succeed.