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Digital adoption Digital Transformation in Industries

Microsoft Digital Transformation: Effects Of AI On In-House Operations

The Microsoft digital transformation shares what AI is doing to innovate in-house operations. In fact, almost 80% of retailers are planning to deploy AI in 2021. 

  • What is AI? 
  • How can AI change the way retailers deliver better services in stores? 
  • What are the ways that AI changes the way in-store operations operate? 

What Is AI?

AI or artificial intelligence– this refers to the ability of computer robots to process tasks that are commonly done by intelligent beings.

What are these tasks usually concerned with?




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Usually, these are tasks or processes that involve “reasoning, the discovery of meaning, generalization, and even learning from past experiences”.

So these are tasks that humans are capable of. But because of today’s technological advancements, robots can do the same too. In fact, robots can operate more efficiently with tasks on the program. Thus deliver more accurate results in a short span of time, or even real-time.

How Can AI Change The Way Retailers Deliver Better Services In Stores? 

Now, concerning retail stores, how can AI be deployed to deliver better in-store operations?

The Microsoft digital transformation states how this can be done.

For example, AI can deliver better customer services while minimizing operational costs. 

How?

That is by means of deploying artificial intelligence (AI) into its operations.

In addition, AI can also be used in the cloud. Processing big volumes of data, for instance. This mostly beneficial in delivering web product recommendations. Not to mention boosting the demand forecasting.

Not only that, but AI can also be used in running AI algorithms. This results in a better analysis of data. Moreover, better analytics will then result in better data-driven decisions.

This is the reason why as considered at the outset, almost 80% of retailers are now considering AI in 2021.

According to Microsoft, there are ways in which AI is changing the way retailers deliver in-house operations. Also, these ways are what Neal Analytics, Consumption Information Real Time (CIRT), and Ombori are using AI in innovating in-store operations.

Microsoft Digital Transformation: How AI Transforms In-Store Operations

Below are ways in which AI is transforming the retail market today.

Ensuring Product Availability On Shelves

Product availability is crucial. It can either lead customers to have recurring purchases in-store or not. So if they constantly find your store empty, and have unavailable items, they will likely turn to other stores around.

Neal Analytics makes use of a solution called StockView. StockView works as an HD video stream from IP cameras.

These cameras can detect empty shelves in real-time. Then it can send alerts to employees that some shelf sections are empty. Moreover, it can also analyze stockout trends. So it can better help the inventory planning in stores.

Lessening In-Store Equipment Costs

Ai through machine learning can also help predictive maintenance programs. More specifically in retail equipment. By doing so, it can lessen expenses while improving efficiency.

For example, the CIRT, a Microsoft Strategic Partner, discovered a method to monitor equipment by connecting it to the cloud. It monitored more than 10,000 coolers in restaurants, taverns, and bars all around South Africa in 2020.

 It then connects each cooler on the Azure cloud. As a result, tracking is boosted. Through SAB enabling, it also reduces the number of lost coolers each year by up to 10%.

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Digital adoption Digital Transformation Digital Transformation in Industries

Digital Transformation Trends 2018: Building Better Healthcare Industries

What are the digital transformation trends in 2018? 

The Need For A Rising Digital Transformation In Healthcare

Do you know that 70% of healthcare companies are seeking ways to improve their operations? That is to meet the growth their consumers are having.

For instance, the rise of personalized medicine and value-based care. Because of this, more and more entities are acknowledging the need for DX.




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Yet, even so, only 2% of organizations have fulfilled DX initiatives.

Certainly, DX initiatives should be more implemented. 

So, what can help?

Considering the latest trends should help you decide on the ‘right’ technology. So these are the digital transformation trends in 2018.

Digital Transformation Trends 2018

Big Data

Currently, big data has been a total buzz. Most especially in the healthcare industry. 

But is it only a ‘trend’, though?

No, statistics show that it is here to stay. Consider what IDC forecasts.

It says, that this industry is reaching $102 billion in 2019.

Big data is crucial in healthcare industries. 

Why?

For instance, big data can be used for the following:

  • Clinical support tools
  • Reimbursement models
  • At-risk patient population management 

How can big data accomplish this need?

Big Data can provide healthcare industries with more advanced analytics. Adding to that is the power of machine learning technology

Thus, through these features of big data, healthcare industries can better meet customer’s needs. Gaining an overall picture of their patient’s needs and health, for instance. Certainly, big data is a total game-changer for healthcare.

Internet of Things (IoT)

Another hot trend for 2018 is the Internet of Things or IoT. 

But how can you define IoT?

Forbes put it this way: 

“IoT is the concept of connecting any device with an on and off switch to the Internet (and/or to each other).”

In short, it refers to the connection of different internet-connected devices. Which enables these devices from sharing (receiving and sending) data.

How will we expect the Internet of Things to grow?

According to research by Gartner, IoT will reach more than 26 billion device connections in 2020. This includes the connection between devices and the people with them.

Sounds fancy, isn’t it?

Maybe it does. Because through IoT, more doors are opened. Moreover, more engagements and connections are also now possible.

But, these ‘too many’ connections also pose more security risks. That is why it is also expected to have rising cases of cybercrimes.

Artificial Intelligence (AI) 

Another pivotal technology is AI or artificial technology. 

When speaking of AI, the picture of a robot may seem overwhelming.

But in reality, AI is extremely crucial when working with big data. Because with the help of AI, keeping track of big data will be no easy task.

Through AI, better healthcare services will be delivered. 

Consider the following benefits, for instance.

  • Tailoring treatment plans according to patient’s needs
  • Better medication management tools
  • Genetics and genomics healthcare procedures
  • Expedites drug development

WalkMe Can Help

The trends sound too promising not to ignore. But, how can you better keep pace with the trends?

Many seek help with WalkMe and succeed.

WalkMe is a digital adoption platform that aids global enterprises to make the best of their DX initiatives.

Visit their website to learn more about their services.

www.walkme.com 

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Digital Transformation Digital Transformation in Industries

The Need for Digital Transformation – Why?

You must not ignore the need for digital transformation (DT). Otherwise, your company will experience drastic consequences. Find out here why. 

DT is when you adopt digital technology into all areas of your organization. Furthermore, DT radically changes how your business operates and how your business works. Moreover, digital transformation is customer-centric. That means DT improves how you serve customers, stakeholders, and partners.

Yet, DT doesn’t end with adopting new technology. While that is a crucial aspect, that is just a piece of the huge puzzle. Digital transformation must change your organization’s mindset. DT is all about massive changes. Hence, your organization must have leaders and members that are not scared to experiment with new business models. They must get comfortable with change.




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Digital Transformation Drivers 

The three key factors that drive digital transformation are:

  • Customer behavior
  • Innovative technology
  • External factors

Furthermore, digital transformation is a real problem all companies must acknowledge and face. Modern consumers develop new tastes because of technological innovations. Hence, the consumers’ demands and expectations also increase. Even the industry giants can get disrupted by innovative start-ups.

For instance, Uber made an innovation by implementing ride-sharing technology. This move by Uber disrupted the transportation sector, even the largest cab companies. Uber provides a more seamless customer experience. Hence, this reshaped the consumers’ expectations as people developed a taste for on-demand services.

How Serious Do Companies Acknowledge Digital Transformation

The International Data Corporation (IDC) predicted in its 2019 study that the worldwide spending on DT will reach $2.3 trillion in 2023. Furthermore, IDG’s 2018 State of Digital Transformation Report showed that 44% of organizations started implementing a digital first-approach.

The mentioned IDG’s report also revealed that 19% currently integrates digital technology on the whole business. Meanwhile, 18% execute their DT initiatives on a department and business unit level.

COVID-19 Accelerated the Need for Digital Transformation 

Millions of people worldwide now spend most of their day, if not the whole day, on their homes. Moreover, we now turn to the Internet for everything. Whatever it is – shopping, news, entertainment, remote working, education, and many more.  Hence, COVID-19 made digital transformation a must for all organizations.

Before the pandemic erupted, many organizations delay implementing DT. Meanwhile, organizations also slowly and steadily approach DT. Furthermore, organizations could delay difficult decisions until they became absolutely critical.

However, that is not how it works anymore. The pandemic destroyed the luxuries mentioned above. There is no time to delay making very critical decisions. Both customers’ and employees’ habits forming in this time will decide how companies do business now and for decades to come.

Benefits of DT

The end of the COVID-19 crisis is very uncertain. Yet, DT offers millions of benefits. Some of those are:

  • Better user experience. Going digital offers a more seamless customer experience. For instance, chatbots can answer basic customer inquiries 24/7. That is without taking the time of human CSRs.
  • Higher employee efficiency.
  • Increased business revenue
  • More agility and innovation
  • Faster, better decisions. 

WalkMe explains further why it is a must to respond to the need for digital transformation. Moreover, WalkMe covers a wide variety of topics related to digital adoption. Read their mind-engaging blogs on blog.walkme.com. 

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Learn From Digital Transformation GE Failure

General Electric (GE) had huge ambitions for its digital transformation (DT). Yet, it failed. Learn more about digital transformation GE. 

GE’s ambitions made waves on the business landscape. The company planned its DT for years. However, GE is currently having a bad reputation. That is clearly the contrary of their massive vision. Furthermore, the 100-plus-year-old industrial giant struggled financially in the past few months. That is because of the missed earnings. 

Moreover, GE’s new CEO John Flannery indicated that the company has a new set of priorities. This just means one thing – the DT efforts of General Electric failed. In this article, let’s dive deeper into digital transformation GE. Furthermore, let’s take a look at what went wrong with their process. 




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How Did Digital Transformation GE Begin 

The company’s DT efforts begun in 2013. GE intended to have Predix as their software platform for the industrial internet. Afterward, GE announced in a press release in 2014 that Predix enabled them to generate more than $1 billion in revenue.

Then, the industrial giant announced in 2014 that they will create a new business unit named GE Digital. CEO Bill Ruh will lead the said business unit. Ruh was the former VP of GE software prior to the creation of GE Digital.

Sounds great, right? It seemed so for the public eye. However, things weren’t really that great internally.

Behind the Curtain 

Let’s consider a few publicized efforts that didn’t match with the internal reality. 

The company created GE Software as an internal development shop. That is what’s in practice despite its massive goals. Also, GE has a series of business units. Some of these are GE Power (wind turbines) and GE Aviation (jet engines). Yet, this series of business units needs IT development. 

Hence, the company used the resources from GE Software and invested in on technology and IT of the other business units. The CEO and executives of those units decided on where to invest. Looking deeper, it is more like digital enablement and not DT. Thus, external customers didn’t generate revenue from GE software. It was from the billing of other GE business units.

Another factor is GE Digital offered help to outside industrial companies. The business unit started selling its services to help other companies on their DT journeys. Hence, GE Digital also became a consulting firm. Yet, reports reveal that GE received mixed ROI from these efforts.

Considering how big GE is, the factors mentioned above were simply inefficient to bring true DT. Indeed, GE Software and GE Digital enabled some huge improvements. However, there were no game-changing, multibillion-dollar innovations. The factors mentioned above only gave slight improvements. As result, GE gained only a slight edge in their niche.

What Can We Learn From Digital Transformation GE 

Digital transformation is not just installing technologies. It is about rethinking your current business model to suit today’s digital era.

General Electric focused on short-term growth than long-term objectives. That is not a smart move to make. Sadly, GE’s failure cost them huge amounts of money. 

WalkMe provides more interesting case studies. Furthermore, WalkMe covers a wide variety of topics that are very useful in the digital era. Check out WalkMe’s blog section at blog.walkme.com. 

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Digital Transformation Digital Transformation in Industries

Digital Transformation Certification

Know what you will get after acquiring the digital transformation certification. Also, know the following courses and certifications offers online.

Introduction About The Digital Transformation Certification

Traditionally, companies rely on analog and paper systems. However, through the years they have decided to adopt new technologies.

They also try to be more logical in their actions. Moreover, digital technologies the following to be successful:




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  • training,
  • plannings for security, and
  • new business models.

Also, with the transformation, all the methodology is well planned to adopt the new technology. Everything is done while preserving historical data. Also, maintaining the company culture.

So we see how complicated is the digital transformation. Complicated, yet after the process, you will see that it is worth it.

Why The Needs To Get Digital Transformation Certifications

If you are into this field of digital transformation, then you must study it. Get certifications to get the career.

Or you are a company owner that wants to be more educated in this field, then courses will be a big help. 

The digital transformation requires a knowledge base on the digital business. Courses or certification in digital transformation may include the following:

  • customer experience
  • innovations within the supply chain
  • artificial intelligence

We know that technology is updating and releasing new models from time to time. So when a new transformation project is down in the pipeline, then you must understand its process.

One of the best universities, the edX offers a course and certifications in partnership with the leaders in this field. So the goal here is to help you to use the following:

  • data analytics,
  • internet of things
  • transform business operations
  • and many more.

Also, they could help you in mitigating digital disruption. Lastly, they will help you with your journey. 

Boston University Digital Transformation Courses And Certification Available For You

So this university has the basics of digital transformation designed to educate you. You will able to learn the basic digital experience, which includes the following:

  • change management
  • the process to new products

Also, they will help you or the students to understand the legacy of the technologies. The certification they offer is level as the professional. 

Why? Because it offers a comprehensive overview of the digital transformation initiative. The following are the comprehensive digital transformation initiative.

  • Emerging technologies
  • Promote a successful logical roadmap.

They also offer courses that link the following:

  • Microsoft’s Planning and developing governance.

So it will be helpful for you like its design to provide a reliable roadmap for the skillsets. Also, you will able to learn key roles.

These key roles will be important in pulling a full change in your business process.

Courses And Certifications

So aside from the edX, many universities offer the same courses. Here is the list of the following course and universities:

  • Programming for everybody, Getting started with python. Offers by Michigan.
  • CS50s introduction to computer science. Offers by the Harvard.
  • Introduction to project management. Offers by the Adelaide
  • Marketing analytics: Marketing measurements strategy. Offers by the Berkely
  • Fat Chance: Probability from the Ground Up. Offers by the Harvard
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Digital Transformation Digital Transformation in Industries

Steps On Your Digital Transformation Journey

By now you might be thinking about how to start your digital transformation journey. We’ll provide in this article steps on how to start DT. 

The cycle for companies is constant: create value, monetize value, and defend value. This is a repetitive cycle. However, the way a company goes about this cycle changes over time. Let’s take an example.

Twenty years ago, a movie producer relies on instinct, experience, or basic market research. That is to find out what type of movies the audience likes. Today, Netflix uses technology like big data to determine what movies you like. 




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But not just that. Netflix uses data to see when you prefer to watch those movies. Moreover, the company determines your attention span for these movies.

How Digital Transformation Affects Creating Value

We saw from the example above one of the huge benefits DT brings. The digital era changed the way how companies create, monetize, and communicate value. This change is called digital transformation (DT). Furthermore, companies that implement DT enjoy a competitive edge.

Meanwhile, companies that failed to act in implementing DT will suffer financially sooner or later. They could end up either getting acquired or liquidated. Hence, DT is essential for your business if you want to survive.

How To Begin Your Digital Transformation Journey

There is a lot of work to do before starting your digital transformation journey. That is regardless of your size or standing. Thus, there is no other time than now to start your digital transformation journey. Check out the steps below on how to begin your DT journey.

Determine What “Digital” Means To Your Company

The first step before implementing DT is to find out what it means to your company. There is no one-size-fits-all DT strategy. Furthermore, every company has its unique needs and problems. Therefore, you must first determine via auditing the challenges your company face. Afterward, determine what digital solutions suit best in achieving your goals. 

Establish How Your Company Will Go Digital

There are many DT approaches you can implement. These could range from front-end transformation such as products and customer experiences. Moreover, DT also ranges from back-end transformation such as cloud and IT infrastructure. 

Companies redesign products and experiences to develop digital solutions. This is often referred to as the Internet of Things (IoT). Furthermore, most companies now rely on digital ecosystems such as the cloud to improve collaboration. Also, companies make money from these digital ecosystems by using data to analyze consumer behavior.

Moreover, 81% of companies intend to transform operations and factories. That is to better leverage cutting-edge innovations. Furthermore, companies also focus on building IT infrastructure.

It is up to you if you want to apply all the strategies above. It also depends on you what approach you’ll use. Whatever it is, always keep in mind that digital solutions are a means to an end. You must not lose sight of the end goal. That is providing value to your customers and shareholders.

Make Executive Buy-In A Priority 

It is crucial that you have the support of the higher-ups in this process. They must actively engage in the process.

Find A Digital Transformation Partner

It is most likely that you have the skills needed for implementing DT. That’s where a digital transformation comes in. Their expertise will guide you throughout your digital transformation journey.

Execute the Plan

Clearly communicate the plan to the whole company. Adequate training is a must in preparing them. Afterward, execute your plan.

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Prepare For Digital Transformation of HR

The HR department is constantly changing and evolving. In this article, let’s dive deeper into the digital transformation of HR. 

It’s difficult to track every new trend that emerges in HR. Yet, all of those changes mean one thing: the HR department that relies on the manual process is on its way out. Furthermore, most processes are now automated and data-driven. In short, the digital transformation (DT) of HR now changes how the department does things.

What The Statistics Show

Digital transformation of HR is happening to businesses, big or small. Capterra’s 2019 Top Technology Trends survey revealed that 80% of U.S. small businesses now use HR software. Moreover, those small businesses said that they plan to use such software for the next one to two years. 




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Those businesses solely relied on traditional HR methods such as file cabinets. They saw the need and the benefits of the digital transformation of HR. And your business must also see that, too. Yet, don’t panic if you still haven’t started.

DT is not an overnight process. You still need to assess several things first before planning for DT. Otherwise, you risk failing your DT initiative. But first, let’s define what the digital transformation of HR is.

Digital Transformation of HR Defined

This process is the implementation and use of technology to improve HR processes. DT for HR has two main goals:

  • Automate HR processes to save time and money
  • Collect and analyze data from those processes to make more data-driven decisions.

DT of HR can help your company in a million ways. For instance, an applicant tracking system (ATS) automatically filters out bad candidates. The software uses keywords and data from your high-performing employees. This greatly saves time as you won’t need to read every single resume from every applicant.

Onboarding software also completely automates and digitizes the onboarding process. Furthermore, the DT for HR enables leaders to see better how their employees perform. This results in more well-informed promotion decisions.

Those are just a few benefits of implementing the digital transformation of HR. In other words, it involves transforming paper-driven processes to technology-driven processes. Sounds great, right? Yet, DT for HR is a complex and demanding process.

Assess Your Company Before Implementing Digital Transformation

Adapting to changes is urgent. Many companies see that urgency. For instance, a Gartner survey reveals that 67% of business leaders said that they must implement significant digital changes this year or else they would no longer be competitive.

However, you shouldn’t rush DT. Otherwise, it will fail. Before you start a DT for HR project, check first if you meet these:

  • You have a human resources information system (HRIS). It is a core software used to maintain a database of your employees. This is crucial since HRIS is the foundation of all your DT for HR initiatives.
  • You have at least 50 employees. This is not an absolute necessity for all businesses. Typically, you won’t fully reap the benefits of DT unless you have 50 employees.
  • A formal IT department. They will serve as your partner throughout the process.
  • You must have data literacy skills. Without it, gathering tons of employee data is pointless.
  • Have a clear internal goal. 
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Digital Transformation Digital Transformation in Industries

Digital Transformation Practice You Should Know

Learn about digital transformation and the necessary practice that should make when doing it. Learn the pillars, agents, and activators of digital transformation

Introduction About Digital Transformation Practice

Digital transformation has become popular and vital in various industries. With all the tools, methodologies, and creating benchmarks, it determines your companies priorities.

However, many leaders are also afraid of digital transformation for it is a complex matter. Well, that is true.




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Why? Because there are a lot of methodologies and processes in digital transformation.

But, one thing for sure. The best practice for digital transformation is fully understood first.

Sit down and take time to research the things that make it complex. Also, of course, seek guidance from those experts.

However, to start the best practice in digital transformation we will learn from the basics. We will tackle the following:

  •  Pillars Of Digital Transformation
  • Six Digital Transformation Agents
  • Activators Of Digital Transformation

Pillars Of Digital Transformation

First thing first, to understand the transformation starts with the pillars. Understand which are the following areas it will affect your company. 

Here are the following:

  • Customer experience

It is the number one purpose of your digital transformation. You want to improve or upgrade your service.

  • Operational process

Next, is enhancing your operational process that will improve your company’s sustainability. Moreover, understand that digital is not all about the shopping channel and agile services.

But, also, it is process modeling. To enhance or bring a better flow of the following in your company:

  • collaboration
  • flow
  • teamwork
  • elements
  • Business Model

So with the two pillars above, it could result in a more attentive business model. It may cover your company’s produces and delivering value.

However, it does not end up there. Your company may able to produce something that could disrupt the innovation in the market.

Something that could do the following:

  • competitive product
  • can stand itself against any threats
  • mainly indirect

Six Digital Transformation Agents

So here are the most technologies used in digital transformation

  • Social Media

So social media is not just about delivering the content, but it could go more inclusive. Such as, through social media, you could monitor your customer interactions.

  • Cloud Computing

It is a widely adopted technology. From the use of the SaaS applications.

Moreover, it is a technology that important in way of promoting teamwork.

  • Remote access and mobility

Through remote access, you can freely interact with your partners. 

  • Big data

There are now available big data solutions for complex digital elements.

  • Internet of things

It is a platform where numerous devices can connect. Also, it is capable of connecting in the cloud and transferring data and events.

  • Artificial intelligence

It is a machine learning ability that acts like a human. It has the ability to set standards, perceive, and also experiment.

Activators Of Digital Transformation

The digital transformation activators are the following:

  • API Management
  • Agile Methodology
  • DevOps
  • Identify-centric Security

These are the most important uncovered data of the digital transformation. Also, it becomes a trend now in most companies. 

Moreover, it is a focus when it comes to the transformation process of a lot of companies now.

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Digital Transformation Digital Transformation in Industries

Digital Transformation And Its Impact

Learn about the digital transformation and its impact on your company. Also, learn the following strategy for transformation.

Introduction About Digital Transformation And Its Impact

Digital transformation is the means of using technology. It is to create new ways of doing your business. 

It could drive in your company in development. However, the applications or definition of digital transformation may differ in some companies.




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Why? Because of the different impacts of digital transformation.

We know that every company is unique and has different operations. Here is their different opinion of definition.

  • Digital transformation is a modernization or the renewal of business operations. – Austria, Municipal Government
  • Digital transformation is about linking better digital customers. – Preggy Chen

However, whatever their definition is, digital transformation for sure has a big impact. Also, benefits.

The Big Impact Of Digital Transformation

  • Enhancing the customer experience

We know that we are doing our best for our dear customers. So by implementing the transformation we can enhance and improve it.

Moreover, researchers say that more than 90% of the CIO agrees with this. 

  • More insight about the data-based

By implementing transformation you can record the metrics. Also, analyze the following data that you collected. So with this, you will able to have more insights about your data.

  • Collaboration across your company’s departments

So with the transformation more opportunity for unity in your company is high. Why? Because leaders could create a digital congruence.

Moreover, a aligned in purpose could lead to a smooth transition. 

  • Enhanced flexibility and also innovation

The transformation will lead to your business’s rapid innovation. Moreover, research says that it could also lead to a more flexible company. 

Strategy For Your Digital Transformation

Digital transformation will bring your company more awareness about the technology. Also, the transformation is a bridge to the vision of your company.

Here are the strategies that will help your digital transformation more successful.

  • Create ad compelled the strategy

Ready all your staff, stakeholders, or everyone. Understand the impact of the transformation of your company. Moreover, know what the possible things you could do.

  • Always align your transformation with your company goals

It is a crucial part here. So you the leaders could lead the open communication. Also, lay down the possible outcomes of the transformation.

Remember also, that you need to align your transformation with the following:

  • mission
  • goals
  • vision
  • values
  • Record any risk that your company encounter

Expect a rough road of the journey. So any obstacles or risks that you may encounter record everything.

Then take time to lay down everything, analyze, and discuss. So any threats will be tracked over a set of periods.

  • Do pilot tests

So after the things above stated, you may start with the pilot testing. It will help you identify the impacts of your company’s operations and culture.

Moreover, with this, you could move forward with a concrete plan. 

  • Continue analyzing the impact of digital transformation

Keep analyzing the roll-out. Especially if you are using an AI for the sales process.

Why? Because more automation may be needed or any operational matters.

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Digital Transformation Projects: Change Management

Learn the things or steps to have a successful digital transformation projects. Also, try to understand how you will apply it.

Introduction About Digital Transformation Projects

It is the era, companies are embracing the changes. From traditional to digital transformation.

So for those who are planning to start their digital transformation projects, you may feel a bit behind the curve. But it is not too late to start your company’s transformation.




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Learn that digital transformation is the initiative for your company. It is best for your company.

For example, to the successful company their transformation able to drive in at the executive level. Moreover, it results in a more focused employee.

These employees are able to contributions to more effective outcomes. Also, it leads to an exceptional customer experience. 

It is more related to understanding your customer’s needs and giving them the best experience. So that is how a successful digital transformation project results.

Anyway, how could we achieve it? We have three phases here that you could apply in your process.

The Three Phases For Your Digital Transformation Projects

  • The first phase is the digitize your operating platform.
  • Second is the phase is the Establish a culture of change. 
  • The third is the phase of Empower Employees 

Each phase consists of different keys.

Phase One: Digitize Your Operating Platform

  • Identify modern tools and software

So by adopting the new process, it is necessary to have identified your resources and software. Also, the following software systems you have in place.

  • Determining your technology and resource gaps

A high-level viewpoint will be achieved once you completed your digital inventory. It will be used for your evaluating the working process or whatever improvements are made.

  • Evaluate your digitization efforts, past, and current status

You should know where you have started, so you can know where to head. It is the same as your digital transformation.

Lay down the digital initiatives that were initiated in the past and their outcomes. If certain projects still under process in place. 

Know how it could affect productivity and beyond.

  • Pinpoint new processes to upgrade

Locate the present processes, how it could impact the customer. Also, for more effective results, you can do an analysis.

Moreover, learn more about the competition put in the digital process in place.

  • Set more realistic and measurable goals

Do not exaggerate things. Always do thinking, planning, and researching to have a more realistic and measurable goal. Moreover, you could set it in a timely manner.

Phase Two: Establish A Culture Transformation

  • Get Buy-in from the stakeholders

You may start by encouraging the leaders to inspire your employees. Also, it could eliminate resistance.

  • Start Small

It is better to start with small things. Learn to be patient as it will grow eventually depend on your efforts.

  • Celebrate Changes

Do not just celebrate innovation. However, celebrate with the following values and ideas that your company is getting. Moreover, it could result in the next phase.

Phase Three: Empower Your Employees

  • Keep it simple

Do not complicate things. Just make it simple and easy to understand. 

It is better to make sure that your staff is getting everything without any complication. 

  • Encourage Team collaboration

Let your team or employees feel that you are all in this together. That they are not left behind. Open communication could lead to encouragement.