Digital adoption

Digital Adoption in Healthcare: What the Future Looks Like Now

Today, we’ve seen how health goes digital. Most countries around the world are leaning toward digital adoption in healthcare. But, how are things going on now?

Read on to learn more.


When providers introduce change to consumers, it is always a challenge.

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Consider when you notice that an app on your smartphone needs an update. You already know that updating the app would improve it. But, you just do not want to do it.

Trying something different can be translated to a temporary discomfort of unfamiliarity. You also believe that it will cause a delay in the process.

Healthcare is affected by this particularly. This industry is a field that has been trying to give digital solutions to patients. But for a long time, they met a lot of challenges.

There are already many options for telehealth services before the COVID-19 pandemic. But, less than 20% of the population has ever tried it.

Now, the crisis forced us to adopt these digital solutions. With the social distancing restrictions, the face of medicine has shifted significantly.

Telehealth in Digital Adoption in Healthcare

Telehealth outlines digitally remote health services and processes. It actually comprises both clinical and non-clinical services, which includes:

  • diagnosing
  • drug prescription
  • making appointments
  • accessing medical records
  • paying health bills
  • remote/robotic surgery
  • mental health care
  • medical advice
  • monitoring of symptoms
  • medical studies and content management
  • healthcare system management and integration
  • training and supervision for practitioners
  • administrative work and data entry
  • gathering of health data, research, and analysis

On the other hand, telemedicine specifically denotes remote clinical care services.

Digital Adoption in Healthcare in Times of COVID-19

There are many advantages to having more digital solutions for medical care for both doctors and patients.

But prior to COVID19, most patients opted for less efficient ways. They still want to see a doctor in person and continue to connect with medicine in the normal way. This did not change until March 2020.

Telehealth visits increased by 50% in that time, as per Frost & Sullivan’s research. People were suddenly unable to decline a video consultation instead of an in-person appointment.

Even companies like eConsult said that digital consultations spiked up. It went from 300 to 3,000 digital consultations every hour. What a change!

Why is telehealth is so crucial now? One reason is that 1 out of 3 doctors is older than 55. Telehealth protects those that have the highest risk of infection. And this is true especially on the frontline of COVID-19.

As a result, it is critical to ensure that doctors can quickly onboard and use devices.

There are a surprising number of new users. As a result, the demand for support is quite high within telehealth services. That is why a Digital Adoption Platform, such as WalkMe, is critical.

WalkMe DAP gives simplified support, a faster user training process, and a centralized knowledge base. As a result, doctors can keep treating and save millions around the world.

Now, we expect more trends in digital adoption in healthcare. They are not just a luxury now. They are vital for everyone.

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