What are some of the digital transformation 2021 trends that we can see today? Knowing these trends will help you with your transformation journey. So, keep on reading.
Digital Transformation 2021 Trends
The Use of Artificial Intelligence (AI) and Machine Learning (ML)
Today, we can see many applications in the use of AI and ML. For example, companies are now using AI and ML to make their sales predictions, traffic management, and sales forecasting. They are also using AI and ML to create a more engaging customer experience, data analysis, and fraud detection.
Businesses will continue to use AI and ML in a big way in the years to come. In 2021, we can already see a lot of businesses using AI and ML for their transformation. AI has been widely used in computer games for years now. Companies are now using AI to create better computer games.
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Another trend in AI and ML that we can see today is the rise of chatbots. Many businesses are already using chatbots today. This is because they want to improve the customer experience of their existing customers while they also want to get new customers as well.
Augmented Reality (AR) And Virtual Reality (VR)
Another digital transformation 2021 trend that we can see today is the rise of AR and VR. Today, AR and VR have been widely used by many businesses. For example, real estate agents have been using AR/VR for their customers’ viewing purposes so that they can sell their properties easily to new potential customers.
Further, virtual reality has been widely used in the healthcare industry as well. This is since it helps them train doctors about different medical procedures or treatments without having to do it in real life.
Also, VR has been widely used by many businesses such as real estate agents who have been using VR/AR for their customers’ viewing purposes. So that they can sell their properties easily to new potential customers without going to the site physically.
Robotic Process Automation (RPA)
Companies wanting to simplify their back-end processes are now using robotic process automation (RPA). RPA is a technology that allows companies to automate their back-end processes to make them more efficient and productive.
Further, this trend is also growing due to the increased demand for more efficient back-end processing. Many businesses are now using RPA. For example, banks and insurance companies have been using RPA to fully automate their customer onboarding process. This helps them get rid of mundane or manual tasks while they make their customers happy as well.
Another digital transformation 2021 trend is the rise of blockchain technology. Blockchain technology will be widely used by many businesses in the years to come. For example, companies are now using blockchain to create more efficient and transparent supply chains.
Further, businesses are also using blockchain to create a more flexible and faster payment system while they also want to create more transparent digital identities as well.
Follow These Digital Transformation 2021 Trends
So, if your company is not following these digital transformation 2021 trends right now, then it’s time to start following them. This is because they will help you with your transformation journey.