Digital adoption

Digital Adoption Plan: The Most Effective

What is the most effective digital adoption plan? Why does it matter? How will you gain from this method? Let us explore this further.

Digital Adoption and Its Value

Digital Adoption is a stage in which all of a firm’s digital assets have been used to their full potential. Particularly applications.

What is the reason for this? To add value to the business, boost staff experience, and boost user productivity.

Once your staff uses the full range of functions, they are said to be fully adopted. Also, using the software as a default response rather than as an afterthought.

Yet, assuring digital adoption does not have to be a risky move.

Success is a result of careful planning and on-the-spot training. Along with designing a long-term support plan.

Here is a look at some of the key digital adoption methods in more detail.

Effective Digital Adoption Plan

1 – Get Rid of the Staff Fear of Change

It is useless how good your latest software solution is. Adoption does not occur if your staff does not even care about it or does not even know how it works.

Working with internal opposition to transition is among the most typical issues in digital change. This implies you must take proper steps to ensure that your workers are well ready. Especially before you consider finding a new software solution.

Here are a few tips for helping your workers to execute change smoothly:

  • Before moving ahead, train your staff.
  • Spend good training and continuous help.

2 – Practice within the App

Do you wish to teach your workers how to handle new software? As a result, when the staff is using the product, you must provide on-screen and in-app coaching.

If you like users to discover more features, you will want the same on-screen, in-app experience. As users find new features, they are given a context tutorial.

3 – Provide Contextual and Relevant Training

Your firm’s staff do not all have the same level of tech skills. Even if they have similar learning methods or play the same function.

As a result, if your firm is worldwide, you will need to offer coaching in multiple languages. Traditional training is affected by all of these issues.

4 – Offer Learners the Content They Want

Learners show strong opinions for how they receive new information. Once it refers to consuming huge numbers of new data.

Some students prefer videos and SlideShare presentations. Others, on the other hand, may favor In-App Easy Flows.

To meet a variety of learning styles, it is a good idea to give learners as many styles as possible. Why? For primary and reinforcing learning. This is particularly true once you have created the content.

WalkMe – They can Assist You!

Digital adoption plans vary in each firm. But, some concepts stay the same.

So, ask experts for help with digital adoption. Since they provide ideas for your needs.

WalkMe can assist you too, as one of the digital adoption tools. Also, they already help global firms with their DX success.

For more ideas about WalkMe, you may visit their website at

Digital adoption

Keep Up With Digital Adoption in COVID-19 Now

The COVID-19 pandemic certainly accelerated digital adoption. So, you have to keep up. 

And yet this is not just about planning a path to digitalization. It’s also not about modernizing business models and operations.

Today, COVID-19 has pushed companies to implement digital tools. And it’s happening faster than they ever expected.

Adopting is now imperative for businesses. This could be a silver lining for business. It can even help them recover from the consequences of the COVID-19.

But, it can only happen if they use new tools, systems, and processes. Companies should also apply a strategic focus if they want to see the benefits.

Digital Adoption in COVID-19

Services now became digital three years faster than expected. Studies also show that it happened in weeks instead of months or years.

For one thing, customer interactions are now through digital channels. And this has helped companies stabilize at the start of the pandemic.

But, it doesn’t end there. Operations also experienced a tighter timeline because of COVID-19. These includes:

  • remote work and improve collaboration
  • use of advanced technology in operations
  • analytics for smarter decision-making

Still, these transformations would be useless if they don’t make these changes stick. Adoption ensures that it won’t be just another temporary solution.

Rapid Adoption Gets Challenges

Why did the executives delay digitalization before the pandemic? One reason is that these changes are too big. And it will surely affect the whole organization.

Here are some of the detailed challenges that have intensified now.

  • Employee Buy-In: Companies could have given employees time to test out new tools before making a change. They could also prepare for weeks and months. But now, it forced employees to dive in headfirst without preparation.
  • Initial Onboarding: Rapid digital adoption now also limits the onboarding processes. So, it can be hard for employees to start using new digital tools without a proper one.
  • Ongoing Training: Under normal training, employees have more time to learn something. Executives can also create more training materials. Now, it’s harder to support employee challenges on demand. They will also have more ongoing questions.
  • Knowledge Retention: Within a few days of someone learning something, memory retention drops as low as 40%. Now, rapid digital adoption makes it even more difficult. So, employees will find it hard to retain knowledge about new tools.

We can’t go back to the way things were before the pandemic. Digital adoption is here to stay. So, what we can do is to keep up and solve these challenges.

Digital Adoption Strategy Is Key to Unlocking Benefits

Every company needs a digital adoption strategy. Granted, it’s different for everyone. But, it should match the speed and scale of their digitalization.

The four elements of a strong strategy include:

  1. Support learning by doing. Learning in the flow of work is the most efficient way to onboard and train users. 
  2. Customize training and onboarding for everyone. In-app guidance helps different employees learn at their own pace. 
  3. Microlearning. Another way is to ensure that employees can get answers to their questions quickly. So, it gives employees help when they need it.
  4. Deep Analytics. Digital adoption platform like WalkMe offers deep analytics solutions. So, you can see real-time insights for each individual user.
Digital adoption Digital Transformation in Industries

Microsoft Digital Transformation: Effects Of AI On In-House Operations

The Microsoft digital transformation shares what AI is doing to innovate in-house operations. In fact, almost 80% of retailers are planning to deploy AI in 2021. 

  • What is AI? 
  • How can AI change the way retailers deliver better services in stores? 
  • What are the ways that AI changes the way in-store operations operate? 

What Is AI?

AI or artificial intelligence– this refers to the ability of computer robots to process tasks that are commonly done by intelligent beings.

What are these tasks usually concerned with?

Usually, these are tasks or processes that involve “reasoning, the discovery of meaning, generalization, and even learning from past experiences”.

So these are tasks that humans are capable of. But because of today’s technological advancements, robots can do the same too. In fact, robots can operate more efficiently with tasks on the program. Thus deliver more accurate results in a short span of time, or even real-time.

How Can AI Change The Way Retailers Deliver Better Services In Stores? 

Now, concerning retail stores, how can AI be deployed to deliver better in-store operations?

The Microsoft digital transformation states how this can be done.

For example, AI can deliver better customer services while minimizing operational costs. 


That is by means of deploying artificial intelligence (AI) into its operations.

In addition, AI can also be used in the cloud. Processing big volumes of data, for instance. This mostly beneficial in delivering web product recommendations. Not to mention boosting the demand forecasting.

Not only that, but AI can also be used in running AI algorithms. This results in a better analysis of data. Moreover, better analytics will then result in better data-driven decisions.

This is the reason why as considered at the outset, almost 80% of retailers are now considering AI in 2021.

According to Microsoft, there are ways in which AI is changing the way retailers deliver in-house operations. Also, these ways are what Neal Analytics, Consumption Information Real Time (CIRT), and Ombori are using AI in innovating in-store operations.

Microsoft Digital Transformation: How AI Transforms In-Store Operations

Below are ways in which AI is transforming the retail market today.

Ensuring Product Availability On Shelves

Product availability is crucial. It can either lead customers to have recurring purchases in-store or not. So if they constantly find your store empty, and have unavailable items, they will likely turn to other stores around.

Neal Analytics makes use of a solution called StockView. StockView works as an HD video stream from IP cameras.

These cameras can detect empty shelves in real-time. Then it can send alerts to employees that some shelf sections are empty. Moreover, it can also analyze stockout trends. So it can better help the inventory planning in stores.

Lessening In-Store Equipment Costs

Ai through machine learning can also help predictive maintenance programs. More specifically in retail equipment. By doing so, it can lessen expenses while improving efficiency.

For example, the CIRT, a Microsoft Strategic Partner, discovered a method to monitor equipment by connecting it to the cloud. It monitored more than 10,000 coolers in restaurants, taverns, and bars all around South Africa in 2020.

 It then connects each cooler on the Azure cloud. As a result, tracking is boosted. Through SAB enabling, it also reduces the number of lost coolers each year by up to 10%.

Digital adoption Digital Transformation

Where To Download A Digital Transformation Icon?

Where can you download the digital transformation icon? See the following list of websites that you can turn to.

Digital Transformation Icon- Sites You Can Download From

Here are the websites where you can download a digital transformation icon.


Shutterstock offers DX icon stock images in HD. but it also has royalty-free stock images that amount to millions. This includes illustrations, vectors, and photos.

You can visit their website at


If you are looking for royalty-free digital transformation icons, Vectorstock has it for you. It contains the best selections of vector art, stock illustrations, and graphics too. Also, you can choose from more than 2,300 free to download images.

You can visit their website at

Flat Icon

Another free site for these DX icons can be found at Flat Icon. not to mention that these free images and icons are available for download in different file formats. SVG, PSD, EPS, and PNG files, to name a few. In terms of usage, you can use these images either for personal and commercial purposes.

You can visit their website at


Icons8 is another free site for DX icon downloads. This site also offers downloads in both PNG and SVG, PNG, and PDF file formats. In addition, these images can either be used in mobile, web, and graphics design projects.

You can visit their website at

Icon Finder

The Icon Finder offers almost 400 digital transformation icons. Moreover, these files are available in both PNG and SVG file formats. These images are also suitable for any use. Web design, presentations, and mobile apps, to name a few. 

You can visit their website at

The Noun Project 

If you are looking for unlimited royalty-free icons, then The Noun Project is perfect for you. In addition, these files can also be acquired in both PNG and SVG file formats.

You can visit their website at

Deposit Photos 

Another home of royalty-free icons is the Deposit Photos site. It has the best photography agency with reasonable prices. Also, the site is home to millions of high-quality royalty-free icons.

You can visit their website at


FreePik has free vectors and stock photos in a high-quality format. The digital transformation icon section can be used for commercial use. In addition, they offer more than 500 vectors, stock photos, and PSD files.

You can visit their website at


Lastly, you can also opt for Vecteezy. Although it has a limited album of choices, it can serve you with almost 150 free downloadable DX icons. You can choose from these vectors for free.

You can visit their website at

What Is Digital Transformation?

Digital transformation is the strategic application of technology for improving business processes, operations, and culture. Applying DX is highly crucial today. For instance, in meeting increasing market demands. It is also vital in maintaining market competency in the business landscape.


Digital adoption Digital Adoption Consultants

Salesforce Digital Transformation: All About Digital Marketing Plan

In this post, we will be learning from the Salesforce digital transformation. Here, we will outline the importance of getting ahead through digital marketing. We will also consider how you can do so through a digital marketing strategy by Salesforce.

What Is A Digital Marketing Plan?

A digital marketing plan refers to the documentation of a company’s digital marketing plans and activities. 

For example, a vital content of this plan is the steps outlining how you can reach your target audience. Perhaps engaging target audiences in your digital space.

What Makes Up An Ideal Digital Marketing Plan?

So how can you say that ‘this digital marketing plan is good enough’?

  • First things first. A good digital marketing plan should start with your target audience. As a team, you must have and gain a solid understanding of who your market is. Perhaps, knowing what interests them, and what they are expecting of you.
  • In addition, a good digital marketing plan also concerns a whole understanding of your brand. Thus, you should know what you are marketing.
  • Another important aspect is the transparent setting of priorities. For example, it should highlight your short, mid, and long-term business goals. Then, the plan should show a clear path or direction of achieving those.
  • Lastly, a good digital marketing plan should be in line with your business goals. Thus, it aims to deliver more business value.

Why Is Digital Marketing Important All The More Today?

Can you see the lesson of adaptation from the pandemic?

Businesses all around the globe have seen the dire consequences of being unprepared for the disaster. Of course, no one expected the pandemic enough.

But, we should learn from it.

The COVID-19 health pandemic has turned on great shifts in every way of living. It ranges from our livelihood, education methods, and daily activities.

Undoubtedly, the great shift also twisted the way businesses go. 

That is why since then, the globe is turning digital in any way possible. Because digital transcends beyond any social distancing. Even more than national borders.

Going digital is also applicable in marketing. 

But how can you make it work? 

Digital Marketing Plan by Salesforce Digital Transformation

Salesforce highlight three (3) basic methods of staying ahead during the global pandemic. For instance, through building a strong digital marketing plan.

Consider these three ways.

Set Reasonable Goals 

To strategically set your digital marketing plan, it should consist of three basic levels.


  • Goals– in line with the business goals using the SMART method. It means, specific, measurable, achievable, relevant, and time-based.
  • Strategy– a topline approach outlining methods of achieving the end goals
  • Tactics- specific strategies 

Focus On Your Audience & Act

Next thing, you should gain a whole understanding of your audience. For instance, you should answer the following questions.

  • Who is your target audience?
  • What are their interests?
  • How can you deliver solutions?

Next, plan out your plan according.

Continually Monitor and Learn

Look at the right metrics. Perhaps you can refer to your data and look for trends. You may not achieve success at a one-shot. But continuous learning should make it possible subtly.

Digital adoption Digital Transformation

Digital Transformation Gartner: Customer Experience (CX) Mistakes

What can we learn from the digital transformation Gartner? Here we will outline what Gartner teaches about the three common customer experience mistakes. 

By the end of this article, you will learn how to deliver a better customer experience. Thus, avoid the pitfalls that will lead to failures. Waste of investments, losing efforts and resources, for example.

The Digital Transformation Core: Customer Experience (CX)

This is a common and general fact: customer experience is a must in motivating digital transformation.

We know that. Businesses do.

But, how do businesses today meet the needs of true customer experience?

Today, more and more companies are adapting the CS concept. But sadly, not everybody grasps the very core of it.

For instance, the CX concept should influence an enterprise-wide customer-centric culture, as Gartner puts it. As a result, customer satisfaction is more met. It then results in loyalty and advocacy to the business.

As important as it is, is as important it should be emphasized.

So how can you make sure you are driving your CX’s full potential? Otherwise, you may be limiting it by any means.

Let us then consider and learn from Gartner. In their blog, they list 3 major components of a successful CX.

Digital Transformation Gartner: Driving Winning CX In 3 Steps

Here are three major steps in winning customer experience (CX).

1. Know What You Need

To be strategic, first things first, you should be clear with your objectives. This involves your major whys of launching a CX program.

In line with this, you can consider:

  • Customer satisfaction
  • Loyalty
  • Advocacy
  • Earning customer’s trust

For example:

A CX project successfully reduces operational costs. But the thing is, it compromises the customer factor. 

Isn’t that a good result?

Yes, it is, in line with the business aspect. But, in reality, it fails the very core of the CX project. That is customer relationships.

Today, there are growing efficient companies but with weakening customer relationships. This results in a poor reputation.

How can you avoid such pitfall?

You can avoid this by setting the right goal. A customer-centric goal. Thus, it should deliver what customers need, want, and value.

2. Know The Direction

Secondly, you should know the hows of achieving your goal.

What does it mean?

An ultimate CX project should start with the customers. After all, who is this initiative all about?

Yet, most CX initiatives today start with the executives. Consultancies and agencies, for instance. 

How can you avoid such pitfall?

Avoid the wrong notion of settling with assumptions: You know what the customers need because you think so. You believe it is what delivers value because leaders believe so.

These are not in line with the customer-centric principle. Thus, do otherwise. Start with the customers.

3. Drive It Right

How can you drive it right without the proper and enough resources?

Sadly, many companies do. They ought to raise customer-centric encouragements but without clear resources for doing so.

How can you avoid such pitfall?

Executives should equip their employees with the right CX tools. Of course, this should include enough funding and management. Gather customer insights as accurately as possible, for instance. Perhaps make use of the latest tools that can help you do so.

Digital adoption Digital Transformation

Digital Transformation Strategy PDF: How To Boost Your Strategy

Learn from this list of digital transformation strategy PDF. This post will outline the best strategies for achieving a winning digital transformation strategy.

Digital Transformation Strategy PDF: Boosting Strategies

Consider the following ways of boosting your digital transformation strategy.

1. Make use of today’s digital technologies

Bring your business closer to people.


One way of doing so is making use of today’s digital technologies that will help you do so. This way, you can attract the right customers. These ways should help your target customers engage in your digital space.

With what results?

By doing so, you are doing more than just revamping your business methods. Because adaptation should also improve your business efficiency. In addition, it can also help you build your business value.

How can you do so?

Consider the following tips that can help you.
  • Project management tools– these tools can equip your teams for more achievements. Besides, it can help them boost their productivity. This way, time and resources are better allocated. For instance, you can use known PM tools like Trello, Wrike, and Asana.
  • Time tracking tools– these tools can help your workers assess their productivity. In the same way, you can keep track of theirs also. Therefore, it can help them improve their performance. There is a good variety of time tracking tools available in the market. For example, there are TimeCamp, Toogl, Tick, and HubStaff.
  • Social media management tools- content creation is easier done with the help of these tools. Moreover, you can even schedule them in advance. This allows smart marketing. Perhaps you can check out Hubspot’s Social Tool, Hootsuite, Buffer, and Sprout Social.

2. Ensure Cybersecurity

Especially in the wake of the pandemic, cybersecurity has been a buzzword.

Today, security is learned to be more than just a could-have, but a must-have. Because sadly, still, companies take security for granted. They know it is important. But mostly is not considered as a priority.

However, for a truly successful DX, prioritize security. The cloud may be promising and vast in opportunities. But hackers and malicious actors are too. 

Of course, you surely don’t want to disrupt your initiatives by the negligence of it.

So what can you do?

Consider the following tips that can help you.
  • Regularly change passwords– this may sound so basic but it works. This practice should also be part of an enterprise-wide culture. So make sure to teach all employees to do so. Make it a part of your InfoSec Policy to stress its importance.
  • Equip all networks with VPNs- virtual private networks can help you protect your networks. This is especially beneficial when your employees connect through public connections (Wi-Fi)
  • Install Google Chrome’s Ad Blocker- this is a cheap yet secured cybersecurity feature of your browsers. This enhances your protection while using the internet. For instance, it can significantly minimize the number of bugs that can infiltrate your systems.
  • Use two-factor authentication on e-mail accounts- e-mail phishing is ever rampant and is consistent. So using 2FA systems can help boost your security. Perhaps you can use Google Authenticator and Authy.
Digital adoption Digital Transformation

Digital Transformation Strategy PPT: 7 Reasons Why You Need One

What can you learn from this digital transformation strategy PPT? In this post, learn the reasons why you need to develop one.

The Imperative Of Digital Transformation

As years and technology advance in maturity, the imperative for businesses in DX goes proportion. For the business’ side, it opens more opportunities. May it be on its marketing, production, and overall efficiency. On the other hand, DX also brings more satisfaction to the customer’s end. 

However, developing digital transformation towards success is never an easy one. Yet, it is possible enough through strategies.



Aside from technology, the strategy is another success factor of a DX initiative. 

But to help you get the imperative of it, we will be listing 7 reasons why. 

Digital Transformation Strategy PPT: 7 Reasons Why You Need One

1. Have Direction

Where are you heading?

This question should be answered if you consider having a digital transformation strategy. In other words, a well-defined strategy can help you define your destination.

What does it include?

A digital marketing strategy will outline how you will achieve your end goals. Although DX should be a here-to-stay initiative, being strategic helps you see achievements. This can further help you stay motivated. 

At least you know you’re heading in the right direction. Otherwise, you are wasting.

2. To Help You Know Your Target Market Well

Developing a digital transformation strategy includes deep research of the target market. Aside from it can help you become more strategic. But it can help you get to the core of real CX delivery.

By doing so, you can easily adapt to your target market’s needs.

3. Gain Competitive Advantage

Without a clear strategy, your competitors can easily get ahead of you. This is why it is very important to be as transparent as possible.

4. To Have Value On The Cloud

Strategy can help you develop better digital marketing, for instance. It can raise your competency value in the cloud. This is because your content in posts matters. It can either make or break your customer’s attention. So to achieve value, make sure to have a strategy in digital marketing.

5. Know Your Online Market

Your strategy should well include more than the volumes of user visits. But it should help you to truly get to know your customers. Perhaps you can make use of some website user feedback tools. This can help you see your weak points and settle accordingly.

5. Set Finances Clear

Being strategic also includes a clear set of funds. You can not just spend when you think you should spend. So developing strategies can help you reach your goals with enough budget.

7. Avoid Redundancy Of Efforts

Suppose you have enough funds, but what happens if you miss the strategy? You will be wasting another important factor. That is resources and efforts. 

This happens since you are not clear where you are heading. So it will lead you into recurring efforts. Which is ultimately wasteful and unproductive.

Digital adoption Digital Transformation

What Does Digital Transformation Mean For Small Businesses?

What does digital transformation mean for small businesses?

DX In Every Industry

Digital transformation or DX is the application of digital technologies to create or modify business processes. It then influences the way a company behaves, and how it delivers customer service.

Thus, DX is vital. It helps businesses meet the changing business landscape. For instance, it can help them stay competitive with their competitors’ games.

However, some might think that DX can only be applied to Fortune 500 companies. There is the wrong notion of having DX as a luxury, instead of a necessity.

But, really?

The truth is, everyone needs to adapt. Otherwise, they may fall into obsolescence. No matter how stable their business is today.

In fact, digital transformation is even more important for small businesses. 

The Inspiring Netflix Story

Consider Netflix. 

Netflix first started as a mail-order service. It then turned into being a brick-and-mortar video rental. But now, where is Netflix?

Netflix is now America’s “over-the-top content platform and production company”.

This is made possible because of their adaption to digital innovations. Then allowing them to have wide-scale streaming now reaching across the globe. 

Besides, adapting digital helped Netflix get to know more about their market. For instance, they have gained deeper insights into their user’s viewing habits and preferences.

Today, Netflix is growing through data. This influences design, implementation, and features that they offer.

So what is the point?

Digital transformation can help SMB’s see opportunities on a wider scale. DX can also help them broaden their horizon in the digital era. Thus, help them make more informed decisions that can help them leverage business and thrive.

How Can Small Businesses Start Digital Transformation?

Basically, there are three major areas where DX can begin. 


  • Marketing
  • Sales
  • Customer service

Let us see more in each of these areas.

1. Marketing

Since the global pandemic, marketers now see more relevance of digital marketing in making a business thrive amidst the pandemic. Although digital marketing has been around for years but is declining. But the pandemic increases the surge of its demand.

Why is digital marketing effective?

  • More targeted
  • Cost-effective
  • Better efficiency
  • Easily measurable

So how can small businesses adapt?

Consider the following tips where you can start:
  • Create your website
  • Plan your contents or posts
  • Be visible as possible in search
  • Market your social media presence
  • Make use of paid search and paid social
  • Automate chat responses
  • Create videos
  • Lead nurturing campaigns

2. Sales

The pandemic causes barriers in on-premises sales. So how can SMB’s adapt?

Perhaps you can include video snippets in your emails or newsletters. Yes. Why not turn written content into video content?

Besides, a lot of benefits from AI tools. Highly interactive CRM tools like HubSpot’s Sales Hub. It can help SMBs make sales rep more efficient. Not to mention how it can also help you tailor CX accordingly through analytics.

3. Customer Service

Lastly, DX should never be complete without customer service.

So what can SMBs do?

Perhaps is to equip their customer service reps with the latest tools. For instance, you can target your marketing budget.

Another is to wittingly show your customers why they need you through stories. You can do so through your websites and social media profiles. For example, you can showcase how others benefit from your products and services. This will likely lead them into you.

Digital adoption Digital Transformation

Define Digital Transformation: Know Why It Fails

If you were to be asked, how would you define digital transformation?

The Definition: Digital Transformation

First of all, what exactly is digital transformation?

In simple terms, digital transformation is the application of technology to improve business efficiency in all areas. These areas include marketing, finance, IT, executives, employees, and customer service. Basically, it is an overall culture transformation for a company.

But, why is it important to ‘really’ understand digital transformation?

Gaining an in-depth understanding of DX should help leaders to properly employ DX initiatives. This should help them make the best of DX beyond mere IT. 

Thus, improving the overall efficacy of business processes. This is how DX truly ‘transforms’.

Why A Digital Transformation Fails?

You should have heard of failing digital transformation stories. Also, this may cause a loss of heart.

But take it another way. You can take their failure as access to success. Yes, because you can take it as a constructive lesson.

So here are two (2) basic reasons for its failure.

Lack Of Commitment

Think of this.

How can you reach your destination when you stop halfway?

You surely cannot reach it when you do drift away. That is, even in the midst of its culmination.

This is what happened to a global entity undergoing DX. At first, the entity is going well with the transformation. For instance, they succeeded in phase 1. This is where they revamp their legacy SAP software. Perhaps they were thinking that this could serve as a framework towards ongoing DX.

But, the CEO then stopped the broader initiative from reaching the second phase. This is where the exciting customer-facing factors were to be put into consideration.

Why such a sudden change of thought?

The CEO believes in DX. But he could not contain enough the degree of disruption. Because of this, they feel the need as intolerable. Thus they resisted in the middle of the phase.

So what’s our takeaway lesson?

  • Success takes more than just the insight of DX concepts and vision. Instead, it should also go with an up-front commitment. 
  • This sends a lesson to leaders that aside from understanding DX, they should also be committed enough for a massive change. Also, this commitment should be strong enough to reach the endpoint.
  • Moreover, it is a vital lesson to acknowledge mishaps and lapses along the way. Just like any investment, DX comes with both risks and doubts. But leaders should acknowledge that success comes over time, and never overnight.

The Technology-First Strategy

Although it is true that technology matters for DX. But leaders and DX teams should never forget that strategy matters more.

How can you do so?

  • Always start with understanding. First, understand what your business needs for DX.
  • Be customer-centric. Instead of putting technology first, putting customers’ needs ahead better meets success.
  • Choose the right technology ‘then’. Only choose and employ technologies after you have gained the right understanding.

Ask WalkMe

WalkMe is a digital adoption platform. Many successful enterprises seek WalkMe’s help with their DX initiatives.

WalkMe can also help you through your DX initiatives. You can visit their website to know more about their services.